Serenova: A Proven CCaaS Provider
For the contact center in particular, traditional approaches to software and infrastructure have severely curtailed flexibility and agility. Contact centers experience difficulty adjusting capacity to meet demand. Purchasing and deploying new licenses to meet short-term needs is impractical in terms of time, cost, and resources. And you end up paying for more than you use. In light of these facts, the benefits of cloud call centers become clear.
Serenova addresses all these issues and has been on the CCaaS market longer than any other provider. Our experience ensures you more of the cloud call center benefits than other vendors can provide. Moreover, our new CxEngage platform brings these years of industry experience in the cloud to the table, while adopting the latest technologies and building from a unified vision. We started out building cloud software to serve the LiveOps Inc. distributed agent workforce. We combined this experience serving the industry with cutting-edge technology and software development methodologies. Our platform was built omnichannel from the start. No bolted-on solutions with disparate UI and codebase. No toolbox, just one tool for the contact center, embedded in your CRM.
Our experience lends us unique insight into the key requirements of contact centers, particularly those deployed in the cloud. Years of feature requests and input from customers combined to build a platform that’s effortless to administer, simple for agents to use, elegantly rich with dashboards and reporting data, and API-first to allow infinite extensibility.