Premium Plus Support
Premium Plus Support is available as an extension to the Premium Support plan providing you with an experienced Technical Account Manager who is knowledgeable about your environment and internal procedures. Unlike most TAM offerings, the Serenova Technical Account Manager goes far beyond the realm of basic case management and ticket escalation. They serve as a technical consultant focused on maximizing the business value and successful operations of your Serenova environment.
The TAM gives you access to proactive and strategic support, operational management, and partnership activities as well as your direct link into product management, engineering, and technical support organizations to help prioritize product feature requests, enhancements, and expedite the resolution of support tickets. They offer a wealth of product and subject matter expertise and can provide ongoing configuration support for minor adds, and changes – reducing both the workload for your staff and the need for professional service engagements for light-duty configuration work.