Notification - Gartner MQ 17

The 2017 Gartner Magic Quadrant for Contact Center as a Service is Here Download

Contact Center Case Studies

Customer Success by the Numbers

Learn how companies of all sizes in industries across the globe deliver better experiences and increase contact center ROI with Serenova.


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Salesforce deployed global call center tenants covering
9 languages to “follow the sun” with Serenova. 

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Bolt Insurance

Learn how Bolt achieved Net Promoter Scores (NPS) of 88% with Serenova Contact Center solutions.

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Intuitive Solutions

Intuitive expanded their contact center to leverage more than 500 new distributed agents with Serenova.

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Parcelforce turned to Serenova for their contact center email and improved response time more than 400%

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Les Concierges

Les Concierges estimates they saved $1.2 million compared to their on-premise solution in their 1st year with Serenova.

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With more than 16 years of experience in the industry, Serenova’s call center success stories include examples from businesses in virtually every industry vertical and all company sizes. Looking for a more relevant call center case study to understand or pitch the benefits of a cloud contact center? Learn from customers like ADT, Snap-On, and Amway.

Building a brighter world, one experience at a time