Contact Center Case Studies

Customer Success by the Numbers

Learn how companies of all sizes in industries across the globe deliver better experiences and increase contact center ROI with Serenova.


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Salesforce deployed global call center tenants covering
9 languages to “follow the sun” with Serenova. 

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The logo of Serenova customer Bolt Insurance

Bolt Insurance

Learn how Bolt achieved Net Promoter Scores (NPS) of 88% with Serenova Contact Center solutions.

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Intuitive Solutions logo

Intuitive Solutions

Intuitive expanded their contact center to leverage more than 500 new distributed agents with Serenova.

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The logo of Serenova customer Parcelforce Worldwide


Parcelforce turned to Serenova for their contact center email and improved response time more than 400%

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Les Concierges

Les Concierges estimates they saved $1.2 million compared to their on-premise solution in their 1st year with Serenova.

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With more than 16 years of experience in the industry, Serenova’s call center success stories include examples from businesses in virtually every industry vertical and all company sizes. Looking for a more relevant call center case study to understand or pitch the benefits of a cloud contact center? Learn from customers like ADT, Snap-On, and Amway.

Building a brighter world, one experience at a time