Social Media for Customer Service
Customers are increasingly researching, sharing and reviewing products and services on social media. Providing social media customer service is an important part of responding to this new segment of consumers on Facebook and Twitter.
LiveOps Social provides a simple to use social media for customer service contact center solution to enhance engagement with your customers on mobile and social media platforms.
Socially savvy consumers feel empowered to post on a brand’s Facebook page or tweet about their experience in buying a product from a company either online or offline. Today, more consumers are using social media networks like Twitter and Facebook for customer service requests instead of dialing the 1-800 customer service number.
In a recent study published by LiveOps about 70 percent of complaints on Twitter and Facebook are ignored. Businesses have the opportunity to provide social media customer service and engage with consumers in new ways.
LiveOps Social makes it just as easy for you to manage, measure and respond to customers via social media, or pivot to a more private channel like phone, chat or email if needed. You get the same routing, quality control, efficiency and reporting – truly enabling your agents with an end-to-end social media customer service solution. With LiveOps Social, businesses of all sizes with outsourced call center operations, can empower agents to respond quickly using Twitter and Facebook. LiveOps is leading social CRM technology platform to provide social media customer services from within a call center solution.