Simplified Agent Workspaces

Agents often struggle to navigate through various applications and tools on their desktop. As a result, customers are left to wait while agents pull up various screens to serve them. With Serenova, you can choose the agent experience that best matches your business requirements, ensuring your agents aren’t left with a cluttered and difficult-to-navigate screen.

Serenova provides a standalone desktop with CRM functionality, integrations to the most-used CRM solutions, or the option to build your own integrated or standalone environment.

Skylight Desktop

Skylight Desktop provides a single workspace for contact center agents to talk, text, chat, and message customers with embedded customer contact management, journey mapping, scripting, and performance statistics for maximum performance and continual guidance each and every day.

Skylight for Salesforce

As a managed package on the Salesforce AppExchange, the Skylight agent experience complements Salesforce with omnichannel interaction and routing capabilities while leveraging advanced CRM functionality and data exchange between the Serenova and Salesforce platforms.

Skylight for Zendesk

Integrated to and embedded directly within Zendesk, the Skylight agent experience integrates seamlessly with Zendesk and enables omnichannel interaction and routing capabilities while leveraging advanced CRM functionality and data exchange between the Serenova and Zendesk platforms.

Build Your Own

CxEngage was designed as an open, API-First platform, which gives you the framework and building blocks to extend it and build your own custom applications and integrations while also leveraging Serenova’s powerful queueing, routing, and reporting engine. Leveraging the Skylight SDK, you can build your own custom agent experience integrated into your existing applications.