Cloud Contact Center ROI Calculator
Find out how much CxEngage can save you.
For Agent Productivity Improvement
Fill in a number for each agent interaction field.
|What is the total number of Voice Calls per month?|
|What is the total number of Chat Sessions per month?|
|What is the total number of Emails per month?|
|What is the total number of Social Media per month?|
*If you don't currently handle some of the intereactions above, just leave that input field empty.
However, at least one interaction input is required.
For Agent Attrition Improvement
Fill in the total number of agents and your current attrition rate to calculate your cost savings.
|What is the total number of Agents?|
|What is the current Agent attrition rate? (%)|
For Customer Life Time Value Improvement
Fill in the total number of customers and their annual value to calculate your cost savings.
|What is the total number of Customers?|
|What is the current annual Customer Value? ($)|
Serenova Contact Center Annual Savings
Drag the sliding bars to estimate your contact center improvement with Serenova.
Estimated Agent Productivity Benefits
|Serenova Estimated Reduction in Agent Handle Time (seconds)|
|Serenova Estimated Improvement in First Contact Resolution|
Estimated Agent Attrition Benefits
|Serenova Estimated Agent Attrition Improvement|
Estimated Customer Lifetime Value Benefits
|Serenova Anticipated Improvement in Customer Lifetime Value*|
*Based on improving customer churn rate and increased revenue