TelStrat WFO Software
Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software.
Explore TelStrat WFO
TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface.
Flexible Deployment Options to Meet Your Needs
Install seamlessly in your environment and control your upgrade schedule while taking advantage of the latest features.
Deploy TelStrat WFO in our cloud or through a service provider of your choice to quickly ramp up and down as needed, while minimizing the need for ongoing technical support.
Deploy a combination of cloud and onsite applications to best serve your geographic and connectivity needs.
Scalable Solutions Built for You
No matter the size of your business, WFO TelStrat delivers the solutions you need when you need them. Whether you are a small, mid-sized, or enterprise company, take advantage of a complete WFO solution that improves agent performance and the customer experience. Capture intelligence and ensure compliance while boosting efficiency, quality and customer satisfaction.
Our WFO Software on Any Platform
TelStrat WFO is platform-independent, so you can choose the platform that best meets your needs.