Flexible Integrations Designed for Business Resiliency
Every business is unique. That’s why CxEngage is built API-first to work with your existing technology stack and organizational workflows. From conversational AI to chatbots to analytics, you can expand the capabilities of CxEngage with these powerful integrations.
Evolve Your IVR with Omilia AI
Streamline the omnichannel customer experience and unlock significant cost savings by adding a self-service virtual agent – powered by Omilia conversational AI – to your CxEngage deployment.
Connect Seamlessly to Fuze UCaaS
Connect to your existing Fuze deployment and empower your remote call center agents to meet customers on their terms and across platforms. Our partnership with Fuze brings together the market-leading UCaaS vendor with the most globally scalable CCaaS solution.
Choose from our native solutions, CxEngage Quality Management and ProScheduler WFM, or take advantage of our pre-built integrations with leading third-party workforce optimization solutions from Verint, Teleopti, and Calabrio.
Customize CxEngage with Our Open APIs
With CxEngage, you have the flexibility to build the integrations you need to operate your business. Our cloud contact center platform is designed API-first, so that you can build custom integrations and solutions to fit your technology stack.
Maximize Engagement with these Powerful Features
Augment your CxEngage deployment with these popular third-party solutions and applications
Human-like Conversational AI and Chatbots
Real-time Performance Analytics
Secure Payment Solutions
Predictive Customer Engagement
Automated Scoring with Emotion Analysis
Trusted by the Biggest Brands and Industry Analysts to Maintain Contact Center Continuity
“[CxEngage] is nearly infinitely moldable to fit your contact center needs.”
Gartner Peer Insights
See How CxEngage Can Work for Your Organization
Contact a call center specialist for a personalized cloud migration roadmap that is flexible enough for your enterprise and designed for your success.