CxEngage Is Your Unified Cloud Call Center Solution

Our solutions provide the building blocks for creating an outstanding customer experience. Through our ability to integrate with future systems, our solutions fit with how you work today and tomorrow.

Cloud Contact Center

CxEngage, our cloud contact center software, was built with the everyday challenges that contact centers face in mind. Learn how our solution helps contact centers deliver the fundamentals needed to power seamless customer experiences.

CxEngage Dashboard

Workforce Optimization

One of our core tenets is fitting into your ecosystem. To that end, you have a choice when it comes to workforce optimization: you can choose to use our native solutions, which are unified with our cloud-based platform, CxEngage, or if you already have a preferred workforce optimization solution, we offer pre-built integrations with popular solutions from Verint, Teleopti, and Calabrio.

Video Collaboration

Serenova’s merger with Lifesize addresses the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions.

Integrations

Make CxEngage even more powerful by utilizing pre-built integrations with other solutions like your CRM (choose from Salesforce or Zendesk), engagement solutions, and workforce management/quality management solutions. You can also build custom integrations to other applications.

Icon with messaging icon inside text bubble

Transform Your Call Center with the
CxEngage Rapid Recovery Plan.


• Guaranteed Cloud Deployment In 48 Hours.
• Free Native, HD Lifesize Video For Every Agent.
• Deferred Deployment Cost Until Next Year.
• No Licensing Charges Until 2021.
• 100% Uptime Guarantee.

Trusted by the Biggest Brands and Industry Analysts to Maintain Contact Center Continuity

Hershey's Logo
Square Logo
Sage Logo
Symantec Logo
Virgin Pulse Logo
RBC
Pacific Life Logo
DHL Logo
Gravie Logo
PHH Logo
Pearson Logo
Live Ops Logo

Migrate Your Call Center With Confidence

Every customer engagement starts with an implementation roadmap designed for your success. With a worldwide distribution of data centers, along with global telephony extensibility, our professional services team will guarantee your migration is successful based on your criteria and timeline.