Cloud Contact Center
CxEngage, our cloud contact center software, was built with the everyday challenges that contact centers face in mind. Learn how our solution helps contact centers deliver the fundamentals needed to power seamless customer experiences.
One of our core tenets is fitting into your ecosystem. To that end, you have a choice when it comes to workforce optimization: you can choose to use our native solutions, which are unified with our cloud-based platform, CxEngage, or if you already have a preferred workforce optimization solution, we offer pre-built integrations with popular solutions from Verint, Teleopti, and Calabrio.
Serenova’s merger with Lifesize addresses the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions.
Make CxEngage even more powerful by utilizing pre-built integrations with other solutions like your CRM (choose from Salesforce or Zendesk), engagement solutions, and workforce management/quality management solutions. You can also build custom integrations to other applications.
Trusted by the Biggest Brands and Industry Analysts to Maintain Contact Center Continuity
Migrate Your Call Center With Confidence
Every customer engagement starts with an implementation roadmap designed for your success. With a worldwide distribution of data centers, along with global telephony extensibility, our professional services team will guarantee your migration is successful based on your criteria and timeline.