Skylight: Unified Agent Desktop Software

Our solutions provide the building blocks for creating an outstanding customer experience. Through our ability to integrate with future systems, our solutions fit with how you work today and tomorrow.

Deliver insight-rich customer experiences with CxEngage, the world’s most reliable, easy-to-use, and intelligent cloud contact center solution. Say goodbye to data silos and hello to rock solid stability, insightful analytics, and a true omnichannel customer experience.

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Learn how Serenova's solutions can fit into your business.

Workforce Optimization

One of our core tenets is that CxEngage fits into your existing ecosystem. Through our native workforce management/quality management solution, contact centers can learn from recorded calls in order to help agents improve the customer experience.


Make CxEngage even more powerful by utilizing pre-built integrations with other solutions like your CRM (choose from Salesforce or Zendesk), engagement solutions, and workforce management/quality management solutions. You can also build custom integrations to other applications.

Ready to Improve Your Customer Experience?

Take Advantage Of The Cloud

Learn how the cloud can help improve your contact center and provide a true omnichannel experience.

Why the Cloud?
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Expert Resources

Visit our Resource Center for helpful information about moving to the cloud and industry updates.