CxEngage Is Your Unified Cloud Contact Center Solution

Our solutions provide the building blocks for creating an outstanding customer experience. Through our ability to integrate with future systems, our solutions fit with how you work today and tomorrow.

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Cloud Contact Center

CxEngage, our cloud contact center software, was built with the everyday challenges that contact centers face in mind. Learn how our solution helps contact centers deliver the fundamentals needed to power seamless customer experiences.

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Workforce Optimization

One of our core tenets is fitting into your ecosystem. To that end, you have a choice when it comes to workforce optimization: you can choose to use our native solutions, which are unified with our cloud-based platform, CxEngage, or if you already have a preferred workforce optimization solution, we offer pre-built integrations with popular solutions from Verint, Teleopti, and Calabrio.

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Video Collaboration

Serenova’s merger with Lifesize addresses the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions.

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Integrations

Make CxEngage even more powerful by utilizing pre-built integrations with other solutions like your CRM (choose from Salesforce or Zendesk), engagement solutions, and workforce management/quality management solutions. You can also build custom integrations to other applications.

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