Notification - Gartner MQ 17

The 2017 Gartner Magic Quadrant for Contact Center as a Service is Here Download

Cloud Contact Center Products

Single Platform, Infinite Solutions

Serenova offers one of the most flexible cloud contact center solutions available. CxEngage is a single, cloud-based platform for all contact center communications, deeply integrated with CRMs like Salesforce and Zendesk. Use our standalone agent toolbar as-is or use our open API to embed a full-fledged but low-footprint contact center into the tool of your choice.

You’ll find flexibility and pricing to match your needs. We offer call center products made to fit your requirements: a full-fledged, omnichannel contact center, individual channels, or a disaster recovery solution with instant failover.

Cloud Contact Center

Our AWS-based contact center features elegant reporting, effortless administration, and a simplified agent experience. 

Learn More

API & Integrations

Embed a contact center into your app, integrate single channels where needed, or pull data into your business intelligence tool.   

Learn More

CxEngage Cloud Contact Center


CxEngage is our built-from-the-ground-up contact center hosted on AWS. Our cloud infrastructure gives you limitless scalability, while our history as forerunners of cloud contact center applications means a simple UI and powerful, reliable software. A data-focused manager experience provides elegant dashboards and KPIs while our simple agent experience puts the focus on customers, not on finding customer data from disparate sources.

  • True Cloud
  • Elegant Reporting
  • Effortless Administration
  • Simple Agent Experience

APIs & Integrations


We developed our platform with an API-first mentality. This means not only do we have the most elegantly simple yet powerful cloud contact solution. We also have out-of-the-box integrations to extend functionality and let you extend any API-enabled application with full-fledged contact center functionality and access your data however you want. Embed the agent toolbar into your CRM to allow omnichannel contact within your system of record, put channel-specific functionality where you need it, or pull reporting data into your business intelligence platform. Experience your contact and call center tools, exactly the way you want them.

  • Extensible contact center
  • Customize reports & UI
  • Embed CxEngage
  • Build app connectors