Third Party IVR Abandons in Historical Reporting

October 28, 2018

What is it?
Third Party IVR Abandons are now visible within historical reporting. This statistic measures the number of interactions that disconnected while in a third party IVR. Third Party IVR Abandons are also now visible in the Interaction Summary and Interaction Summary by Flow reports.

Key Benefit(s)
Greater granularity within abandons and the ability to report on Third Party IVR Abandons.