Saving Audio as Media

October 26, 2018

What is it?
CxEngage Flow Designer has a new flow notation called Save Audio as Media. This notation can be used to create new media entities in CxEngage, or update the contents of an existing media entity. The audio can be from a temporary recording , a saved audio file, or a text-to-speech (TTS) string. For example, you may have a flow that you can call into to record a message that gets uploaded as a reusable media file that can be used in other interaction flows.

Key Benefit(s)
Create new media prompts in IVRs in real-time

Good to Know
Can be used to record new emergency media messages when access to a computer or browser is limited