Save Audio Artifact

October 28, 2018

What is it?
This new flow notation can be used to upload an audio file or recording to CxEngage as an artifact. The audio can be uploaded from the URL of a publicly accessible audio file, or from a temporary audio recording taken with the Record Audio notation.

These recordings will be available through Historical Reports.

Key Benefit(s)
You can have a flow with queue callback enabled that prompts the caller to record a message. That message recording is uploaded and attached to the queued callback request. The agent handling the callback work offer can listen to the recording prior to dialing.

You could use this to store several short audio snippets as an artifact in historical reporting which could then be leveraged for other purposes, such as recording answers as part of a voice IVR survey.

Good to Know
You can organize your artifacts under sub-categories to distinguish them from other recordings such as conference recordings.

Key Links
Flow Designer Reference

Retrieving Recordings and Messaging Transcripts in Historical Reporting