Queue Callback Expiration Time Frames

October 26, 2018

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What is it?
The expiration time frame for queue callbacks can now be customized in your flow design. Previously, queue callback requests expired after 24 hours. The new parameter, called Expire Callback After, provides options to select that range from 4 hours to 1 week.

Key Benefit(s)
More flexibility and control over the initiation of callbacks

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