Product Updates
Queue Callback Expiration Time Frames
Agent ExperienceWhat is it? The expiration time frame for queue callbacks can now be customized in your flow design. Previously, queue…
Read MoreOutbound Mode: Do Not Disturb
Agent ExperienceWhat is it? Agents can now select a new work mode called Do Not Disturb Outbound, in addition to the…
Read MoreWFM Interval API Updates
Agent ExperienceWhat is it? The WFM Interval API has been updated to add statistics to the responses for the following endpoints:…
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