Lifesize unveils new CxEngage capabilities and integrations
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Product Updates

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  • Reporting

Reporting for Agent Presence Reasons

Reporting

What is it? Two new standard reports are available for agent presence reasons: Agent Presence Reason Summary: Lists each agent…

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New Script Reports

Reporting

What is it? The following new script standard reports are now available: Script Detail: Shows script questions and the answers…

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Updates to Add Participant and Transfer Reporting

Reporting

What is it? The following Add Participant reporting statistics are now available: Add Participant Handed Off Count: The total number…

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Third Party Reporting

Reporting

What is it? The following measures and attributes for occasions when a third party receives a transferred an interaction or…

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Reporting for Customer Hold Abandons

Reporting

What is it? The following statistics are now available in realtime and historical reporting: Customer Hold Abandons: The number of…

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Reporting for Focus Time

Reporting

What is it? Focus Time is now available in historical reporting. Focus Time is the length of time that an…

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Customer Identification Filter in Standard Historical Reports

Reporting

What is it? We've updated the Customer Identification filter in standard historical reports. Previously, it was a checkbox filter that…

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Direction Filter Added to Standard Reports

Reporting

What is it? We've added a Direction filter to the following standard reports, which enables you to filter by inbound…

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Additional Localization for Statistics in Skylight

Reporting

What is it? Localization is now available for additional reporting statistics in the following supported languages: German - Germany (de-DE)…

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