Product Updates
Custom Queue Callbacks
PlatformWhat is it? Flow Designers can now design their own callback experiences for customers and agents. Three new advanced flow…
Read MoreDequeue After Timeout
PlatformWhat is it? We've added a new parameter called Dequeue After Timeout to each of the Queue flow notations.…
Read MoreExit Queue
PlatformWhat is it? A new flow notation called Exit Queue is now available. This notation dequeues an interaction similar to…
Read MoreRecord Audio
PlatformWhat is it? CxEngage can now record a temporary audio file with a new flow notation called Record Audio. A…
Read MoreUpload Attachments to Salesforce
PlatformWhat is it? A new flow notation called SFDXE Upload Attachment allows file uploads to a Salesforce object as an…
Read MoreSave Audio Artifact
PlatformWhat is it? This new flow notation can be used to upload an audio file or recording to CxEngage as…
Read MoreThird Party Conferencing
PlatformWhat is it? CxEngage now supports third-party conferencing. A new flow notation called Conference 3rd Party allows you to access…
Read MoreCustomize User Management Email Template
PlatformWhat is it? Custom user management email templates are now available. Email templates define the content of transactional emails. Transactional…
Read MoreNon-Voice Transfers
Digital ChannelsWhat is it? Provides agents with the ability to transfer non-voice interactions from Facebook Messenger, native chat, SMS and email…
Read More
