Product Updates
Customer Identification Filter in Standard Historical Reports
ReportingWhat is it? We've updated the Customer Identification filter in standard historical reports. Previously, it was a checkbox filter that…
Read MoreDirection Filter Added to Standard Reports
ReportingWhat is it? We've added a Direction filter to the following standard reports, which enables you to filter by inbound…
Read MoreAdditional Localization for Statistics in Skylight
ReportingWhat is it? Localization is now available for additional reporting statistics in the following supported languages: German - Germany (de-DE)…
Read MoreHistorical Reporting Functionality Enhancements
ReportingWhat is it? The following updates have been made to historical reporting: Scheduled Reports Email subject lines can be customized…
Read MoreSingle Sign On
PlatformWhat is it? The single sign on capability will allow customers to use their corporate credentials to access CxEngage through…
Read MoreSecure Payment Integration
PlatformWhat is it? Brands can use secure payment collection to collect credit card payments over the phone using DTMF (Dual-Tone…
Read MoreGeneric Lists
PlatformWhat is it? Generic lists allow the creation of customized lists of information that can be used by flow to…
Read MoreCustom OEM/White label Branding
PlatformWhat is it? CxEngage now supports the ability to have a fully white labeled version of CxEngage including custom branded:…
Read MoreCustom Queue Callbacks
PlatformWhat is it? Flow Designers can now design their own callback experiences for customers and agents. Three new advanced flow…
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