New Permission: Agent Experience Metrics View

February 4, 2019

What is it?

The permission AGENT_EXPERIENCE_METRICS_VIEW enables users to view and select statistics in the Skylight suite of products. This permission was added to all default and custom roles that exist at the time of the release. Following this release, if you create a custom role for users who have access to Skylight, ensure that you add AGENT_EXPERIENCE_METRICS_VIEW if you want the agents to see the default welcome screen statistics and have the ability to select statistics in the global footer.