Early Media for Queue Callbacks and Click to Dial

February 4, 2019

What is it?

The Queue Callback and Click to Dial features now support early media. While performing a queue callback or click to dial call, agents hear the ringtone and any system messages provided by the telephony carrier. When the dialed participant answers, they are immediately conferenced with the agent. This allows the agent to hear the full “hello” greeting when the dialed participant answers the call.