Disable “All Agents” and “All Queues” Transfer Lists

April 1, 2019

What is it?

Administrators can remove agents and queues from the transfer menu for specific agents.

  • View All Queues: When this permission is removed it will not display any queues for the agent under the transfer screen
  • View All Users: When this permission is removed it will not display any agents for the agent under the transfer screen

Key Benefits:

Agents can perform transfers faster by not having the Agents and Queue options displayed.