Lifesize unveils new CxEngage capabilities and integrations
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Reporting

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Interaction Detail by Queue Advanced Reports

Reporting

What is it? New Interaction Detail by Queue Report available in Historical Reporting – Advanced Reports. Displays the interaction details…

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Historical Reporting: Filtering by Groups & Skills

Reporting

What is it? The ability to filter by groups and/or skills is now available in Standard and Advanced Historical Reports.…

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Historical Reporting Upgrade (Historical Reporting V2)

Reporting

What is it? We’re excited to announce the availability of CxEngage’s upgraded business intelligence platform to improve user experience. Our enhanced platform for…

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Configurable Service Level Agreement (SLA) by Queue

Reporting

What is it? Configurable SLA by Queue is a custom stat that is configured within the Admin Configuration UI to…

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Real-Time Table Enhancements

Reporting

What is it? Several enhancements have been made to the existing tables in real-time reporting for an improved user experience.…

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Access Controlled Reports

Reporting

What is it? Access Controlled Reports and a new corresponding Access Controlled Supervisor Role are now available. With these features,…

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Configurable Service Level (SLA) by Tenant

Reporting

What is it? The ability to configure SLA for your tenant is now available. In addition to setting the Service…

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Reporting API End Points (RTA / WFM Historical)

Reporting

What is it? Realtime Adherence (RTA) Data: Retrieves agent state information that third party WFO systems can use to monitor…

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Third Party IVR Abandons in Historical Reporting

Reporting

What is it? Third Party IVR Abandons are now visible within historical reporting. This statistic measures the number of interactions…

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