Lifesize unveils new CxEngage capabilities and integrations
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Disable “All Agents” and “All Queues” Transfer Lists

Agent Experience

What is it? Administrators can remove agents and queues from the transfer menu for specific agents. View All Queues: When…

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Transfer Menu Preferences

Agent Experience

What is it? The Preference Menu in the Agent toolbar has been updated to include a Transfer Menu section. Agents…

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Agent Experience Permissions for Transfer Menu Items

Agent Experience

What is it? Agents now require specific permissions to view Agents or Queues in their toolbar Transfer Menu. The AGENT EXPERIENCE…

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New Permission: Agent Experience Metrics View

Agent Experience

What is it? The permission AGENT_EXPERIENCE_METRICS_VIEW enables users to view and select statistics in the Skylight suite of products. This…

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Early Media for Queue Callbacks and Click to Dial

Agent Experience

What is it? The Queue Callback and Click to Dial features now support early media. While performing a queue callback…

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Skylight for Salesforce

Agent Experience

What is it? An out-of-the-box integration between the Skylight agent experience and the Salesforce.com CRM system. The integration allows agents…

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Skylight for Zendesk

Agent Experience

What is it? An out-of-the-box integration between the Skylight agent experience and the Zendesk CRM system. The integration allows agents…

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Skylight for Salesforce Lightning

Agent Experience

What is it? An out of-the-box integration between the Skylight agent experience and Salesforce Lightning. The integration allows agents to…

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Agent Notifications in Skylight

Agent Experience

What is it? By default, agents are now notified by an audio and visual notification when they receive a voice,…

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