CxEngage Pricing

 

Essential

The foundational contact center solution

$79
$95
$91
$109
56
67
£43
£51
$83
$100
$59
$71
per named agent
per month
per concurrent agent
per month
Billed Annually
Essential comes with:
Inbound Voice
Outbound Voice
Unlimited Sub-Tenants & Roles
Standard IVR
Standard Reports
Skills-Based Routing
Configuration & Administrative APIs
50GB Media Storage Per Tenant*
Standard Support

Essential Add-on Features
Additional Channels**
$13.50 per channel
$16 per channel
€10 per channel
€12 per channel
£7.50 per channel
£9 per channel
$14 per channel
$17 per channel
$10 per channel
$12 per channel
Twilio Call Recording
$13.50
$13.50 / named
€10
€10 / named
£8
£8 / named
$14
$14 / named
$10
$10 / named
CRM Integration
$13.50
$16
€10
€12
£7.50
£9
$14
$17
$10
$12
Basic Scripting
$4
$5
€3
€3.5
£2.50
£3
$4.50
$5
$3
$3.50
Silent Monitoring &
       Barge-In
$3.50
$4
€2.50
€3
£2
£2.50
$3.50
$4
$2.50
$3
Queue Callback
$3.50
$4
€2.50
€3
£2
£2.50
$3.50
$4
$2.50
$3
Real-Time Adherence API
$7
$7 / named
€5
€5 / named
£4
£4 / named
$7
$7 / named
$5
$5 / named

Pro

For more advanced reporting and powerful APIs

$132
$158
94
112
£71
£86
$139
$167
$99
$119
per named agent
per month
per concurrent agent
per month
Billed Annually
Pro comes with:
All Essential Features, Plus:
Custom Reports & Statistics
Real-Time Reporting API
Historical Reporting API
Silent Monitoring & Barge-In
Queue Call Back
Basic Scripting
 
 
 

Pro Add-on Features
Additional Channels**
$13.50 per channel
$16 per channel
€10 per channel
€12 per channel
£7.50 per channel
£9 per channel
$14 per channel
$17 per channel
$10 per channel
$12 per channel
Twilio Call Recording
$13.50
$13.50 / named
€10
€10 / named
£8
£8 / named
$14
$14 / named
$10
$10 / named
CRM Integration
$13.50
$16
€10
€12
£7.50
£9
$14
$17
$10
$12
Real-Time Adherence API
$7
$7 / named
€5
€5 / named
£4
£4 / named
$7
$7 / named
$5
$5 / named
 
 
 

Ultimate

All channels
$172
$206
122
146
£93
£112
$181
$217
$129
$155
per named agent
per month
per concurrent agent
per month
Billed Annually
Ultimate comes with:
All Pro Features, Plus:
Email Channel Functionality
Chat Channel Functionality
SMS Channel Functionality
3rd-Party Work Items
Facebook Messenger Chat Integration
Real-Time Adherence API
 
 

Ultimate Add-on Features
Twilio Call Recording
$13.50
$13.50 / named
€10
€10 / named
£8
£8 / named
$14
$14 / named
$10
$10 / named
CRM Integration
$13.50
$16
€10
€12
£7.50
£9
$14
$17
$10
$12
 
 
 
 
 
* Media Storage is per tenant and includes all media used in call flows. Excludes any recording storage. Additional storage available at for a monthly fee. Pricing subject to change. Telecom ingress and egress usage charges not included. Additional terms and conditions may apply. ** Available channels include: Inbound Voice, Outbound Voice, Chat, SMS, Third-Party Work Items, Email, & Facebook Messenger. Not all channels and features are currently available for purchase or use at this time. Consult with your Serenova representative for details on availability.