CxEngage Pricing

 

Essential

The foundational contact center solution

$79
$95
$91
$109
56
67
64
77
£48
£58
£56
£67
$83
$100
$96
$114
$59
$71
$68
$82
per named agent
per month
per concurrent agent
per month
Billed Annually
Essential comes with:
Inbound Voice
Outbound Voice
Unlimited Sub-Tenants & Roles
Standard IVR
Standard Reports
Skills-Based Routing
Configuration & Administrative APIs
50GB Media Storage Per Tenant**
Standard Support

Essential Add-on Features
Additional Channels
$13.50 per channel
$16 per channel
€10 per channel
€12 per channel
£8.50 per channel
£10 per channel
$14 per channel
$17 per channel
$10 per channel
$12 per channel
Call Recording
$13.50
$13.50 / named
€10
€10 / named
£9
£9 / named
$14
$14 / named
$10
$10 / named
CRM Integration
$13.50
$16
€10
€12
£8.50
£10
$14
$17
$10
$12
Basic Scripting
$4
$5
€3
€3.5
£2.50
£3
$4.50
$5
$3
$3.50

Pro

For more advanced reporting and powerful APIs

$132
$158
$152
$182
94
112
108
129
£81
£97
£93
£112
$139
$167
$160
$192
$99
$119
$114
$137
per named agent
per month
per concurrent agent
per month
Billed Annually
Pro comes with:
All Essential Features, Plus:
Custom Reports & Statistics
Real-Time Reporting API
Historical Reporting API
Silent Monitoring & Barge-In
Queue Call Back
Basic Scripting
 
 
 

Pro Add-on Features
Additional Channels
$13.50 per channel
$16 per channel
€10 per channel
€12 per channel
£8.50 per channel
£10 per channel
$14 per channel
$17 per channel
$10 per channel
$12 per channel
Call Recording
$13.50
$13.50 / named
€10
€10 / named
£9
£9 / named
$14
$14 / named
$10
$10 / named
CRM Integration
$13.50
$16
€10
€12
£8.50
£10
$14
$17
$10
$12
Real-Time Adherence API
$7
$7 / named
€5
€5 / named
£4
£4 / named
$7
$7 / named
$5
$5 / named

Ultimate

All channels
$172
$206
$198
$237
122
146
140
168
£105
£127
£121
£145
$181
$217
$208
$249
$129
$155
$149
$178
per named agent
per month
per concurrent agent
per month
Billed Annually
Ultimate comes with:
All Pro Features, Plus:
Email Channel Functionality
Chat Channel Functionality
SMS Channel Functionality
3rd-Party Work Items
Facebook Messenger Chat Integration
Real-Time Adherence API
 
 

Ultimate Add-on Features
Call Recording
$13.50
$13.50 / named
€10
€10 / named
£9
£9 / named
$14
$14 / named
$10
$10 / named
CRM Integration
$13.50
$16
€10
€12
£8.50
£10
$14
$17
$10
$12
 
 
* Available channels include: Inbound Voice, Outbound Voice, Chat, SMS, Third-Party Work Items, Email, & Facebook Messenger. Not all channels and features are currently available for purchase or use at this time. Consult with your Serenova representative for details on availability. ** Media Storage is per tenant and includes all media used in call flows. Excludes any recording storage. Additional storage available at for a monthly fee. Pricing subject to change. Telecom ingress and egress usage charges not included. Additional terms and conditions may apply.