Cloud Contact Center-as-a-Service Provider Named One of the Top Coolest Companies in Austin
Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today announced it has opened a new office in Salt Lake City, Utah, to better serve existing and future customers and partners in the region. The company also announced relocation of its long-running presence in Fredericton, New Brunswick, Canada with a new office in the area to further development and innovation of its industry-leading, cloud-based contact center solutions.
The benefits of the new office in Salt Lake City, along with the move to a new location in Canada, allow Serenova to reinforce and optimize its operations in North America and remain an innovative leader in the contact center industry. Salt Lake City’s position as a top hub for contact center technology provides Serenova with access to another skilled workforce and will help round out its engineering and product teams. The move to a new facility in Fredericton is the result of Serenova’s product development growth and momentum, as well as its commitment to ensuring effective customer service and successful future long-term growth.
“Serenova’s global footprint already includes more than 1,300 customers spanning 54 countries, and our expansion is critical to continuing to provide exceptional delivery and support in every region where we operate,” said John Lynch, CEO of Serenova. “North America is core to Serenova’s sales and growth strategy. The investments in Salt Lake City and Fredericton prove our dedication to continual research and development to ensure our CCaaS solution suite always delivers the innovation and leading-edge processes for superior customer experiences.”
Austin’s 2019 Coolest Companies
Serenova is also pleased to announce that it was selected by Austin Inno as one of the ten “Top Coolest Companies” in Austin. Driven by employee-submitted nominations, the list is a compilation of companies that have a strong culture and a variety of attributes that make each a compelling place to work. Serenova was selected by the publication and its employees for its unique culture and workplace environment. Serenova offers myriad benefits to employees, which reward performance and dedication to the company, including flexible paid time off, tuition reimbursement, gym access, and regular company events and outings.
Lynch continued, “Serenova has assembled a dedicated workforce committed to delivering success for our customers. We are focused on creating positive work environments for our teams and to growing the best talent to support ongoing momentum across all regions. To receive industry recognition for our efforts, and from our employees, is incredibly gratifying.”
Serenova has transformed the customer experience. Over a decade ago, the company realized technology didn’t exist that could deliver immediate, consistent and exceptional service. So, it created a true cloud contact center solution that could. The result is the ability to unify everything from customer engagement to quality management to analytics. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels such as SMS, voice or Facebook Messenger.
Whether it’s technology, healthcare or retail, brands from all industries come to Serenova for its global coverage and deep integrations into the business systems used every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically. Recognized by analysts such as Gartner, Serenova is committed to building on an 18-year legacy leading the way in cloud-based contact center innovations. To learn more, visit www.serenova.com. For live updates, follow @SerenovaShine.