Contact center and customer experience industry veteran to lead strategic partnerships and new market opportunities for CCaaS leader
Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, has named Brandon Knight to the role of Senior Vice President of Channel Sales. Knight will provide the strategic direction for Serenova’s channel partners around the world, focusing primarily on engaging current partners to continue to drive the adoption of Serenova’s innovative contact center solutions. This latest appointment enables Serenova to bring its portfolio of cloud contact center solutions to a wider market through strengthened partnerships and focused vertical sales strategies.
“Brandon has a strong reputation for building large-scale teams and driving corporate growth. We’re excited to have him lead our channel partner program, taking Serenova to even more customers across the world,” said John Lynch, CEO of Serenova. “His vast experience in strategic alliances and channels – particularly his dedicated experience in our space as well as the cloud – will be an asset to Serenova as we continue to build momentum. The caliber of Brandon’s experience speaks for itself, and we know he’ll be instrumental in Serenova’s future growth.”
An accomplished sales management leader in the contact center market, Knight has more than 27 years of experience specific to the cloud, telecom and contact center industry, with a significant CCaaS, PaaS and SaaS background. Most recently, he was the Cloud Evangelist for one of the industry’s leading Master Agents and Serenova partner – Intelisys Inc., a ScanSource company and the nation’s leading Technology Services Distributor. In that role, Knight worked closely with Intelisys Sales Partners to educate and communicate the benefits of cloud technology in the contact center.
“Over the past several years, I’ve had the opportunity to work closely with the top CCaaS vendors and I have been particularly impressed with Serenova’s innovation and approach to the cloud contact center industry,” said Knight. “I’ve been keeping a close eye on Serenova’s growth and development over the last few years, and I am excited to be part of their story. I look forward to playing my part in ensuring we continue on a strong growth trajectory and support customers looking to elevate their customer experience.”
Prior to his time at Intelisys, Knight was the founder and president of the consulting company Exceptional Contact Centers, where he also partnered with Intelisys. He has extensive experience serving in leadership roles, including Novation Companies, overseeing three subsidiaries owned by the company, as well as with Humana, Inc., Healthesystems, Inc., The Travelers Companies, Inc., and Sprint PCS. Given his leadership skills, deep understanding of operational efficiencies and strategic vision, Knight also has a long track record of thought leadership across the cloud and telecom industries as a keynote speaker, panelist, webinar host and trainer in the cloud.
Serenova at Channel Partners 2019
Serenova is hosting a Happy Hour at Libertine Social in Mandalay Bay on Thursday, April 11, 2019 from 6:00 – 8:00 pm (PT) for Channel Partners attendees. During the Happy Hour, Knight will be available to discuss his role at Serenova and future plans for the Serenova partner program. As part of its activities, Serenova is demonstrating CxEngage and CxEngage Quality Management this week at Channel Partners in Las Vegas. Stop by booth #1575 to experience how Serenova creates one powerful solution for delivering outstanding customer experiences. Follow the activity at Channel Partners on Twitter at #CPExpo.
Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world’s most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova’s contact center solutions. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Learn more at www.serenova.com. For live updates, follow @SerenovaShine.