Modern HR Leader Creating a Unified People Strategy to Cultivate, Engage and Rapidly Expand Global Team
Serenova, a leading contact center-as-a-service (CCaaS) provider, announced today it has hired Meg Marsh as the Vice President of its People Department. In this newly created role, Marsh will lead the company’s worldwide human resources organization with a focus on developing and executing an innovative, forward-thinking people strategy to attract top talent as well as develop, reward and retain Serenova’s employees.
Recently surpassing 160 employees, Serenova is experiencing tremendous growth and plans to further increase its global workforce with an additional 48 hires in 2016. Creating its People Department is a critical step to help further attract, cultivate and retain the best talent to keep pace with the company’s rapid worldwide expansion. With more than 16 years of experience in human resources, Marsh has a history of creating company cultures that are the foundation of corporate growth by combining the necessary human resources functions with programs and activities that engage the hearts and minds of employees to establish an environment focused on people.
“A passionate, happy, and fulfilled team is by far the most essential element for better serving customers, so we’re perpetually building a culture where people can actually enjoy unleashing their potential to deliver an exceptional product and customer experience,” said Vasili Triant, CEO of Serenova. “Meg’s extensive background in spearheading people enablement programs was a perfect fit, especially given our rapid growth. She is an exceptional leader who will play a vital role in the evolution of our culture, our global talent base and ultimately, our business.”
Marsh has expertise working with large, diverse, international teams through periods of high growth and large-scale change. Prior to joining Serenova, Marsh was VP of Human Resources at UShip.com, where she led expansion and culture transformation through large-scale people strategy development, lifecycle talent management, succession planning, and organizational development. Before UShip.com, Marsh built her experience in the technology world at leading Austin-based company Frog Design, as well as leading organizations in digital marketing and nonprofits including: Datran Media, GSD&M, Austin Humane Society and Austin Museum of Art.
“Hiring and retaining the right talent is integral to a company’s success at all stages, and even more so for an organization growing as quickly as Serenova,” said Marsh. “I’m honored and excited to step into my new role as VP of the People Department at Serenova, as it presents an opportunity to further create an environment and a culture where employees can grow, act as a team, and make Serenova an even better place to work. After all, our people are the foundation and driving force of our success in bringing the human touch back to customer interactions.”
Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia. Learn more at www.serenova.com. For live updates follow @serenovashine.
Corporate Communications Director
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