CCaaS vendor’s Baker Johnson to outline how to take an agile approach to the customer experience
Serenova is heading to the International Customer Management Institute’s (ICMI) 2017 Contact Center Expo and Conference next week in Orlando, Florida to demonstrate how the most globally scalable contact center-as-a-service (CCaaS) solution, CxEngage, helps organizations deliver simpler, brighter customer interactions across the globe.
Built on Amazon Web Services (AWS), CxEngage’s command and control architecture is a truly disruptive technological innovation that is unavailable anywhere else in the market. At ICMI, Serenova will provide a comprehensive demonstration of how its CCaaS solution delivers unparalleled scalability to solve for even the most complex global deployments. Attendees can also see first-hand Skylight for CxEngage, its recently announced modern agent interface that supports efficient service to customers and increases overall agent productivity. Those that stop by the Serenova booth (#406) will be entered for a chance to win a YETI® cooler as a part of the “Passport to Prizes” exhibitor activity.
“With consumer behavior driving demand for a more flexible approach to the contact center, we’ve seen a tremendous surge of organizations turning to cloud-based solutions and methodologies,” said Baker Johnson, SVP of Marketing at Serenova. “This inevitable shift to the cloud is going to be THE topic of conversation at this year’s ICMI. We’re excited to be on hand to share how our AWS-based approach to CCaaS provides the highest level of reliability and security in the cloud for large, global, multi-site customer service organizations.”
Johnson will present at the show on applying Agile principles to customer service operations. Attendees of the session will learn how to embrace today’s digital transformation and deliver updated processes for a better approach to customer experience. The session entitled “Solutions Spotlight: 6 Steps to Agile Customer Service” is scheduled for May 22nd at 6:05 p.m. (ET) in the Solutions Theater in the main Expo Hall.
About ICMI Contact Center Expo & Conference
Scheduled for Monday, May 22 through Thursday, May 25, 2017 at the Walt Disney World Resort in Orlando, Florida, the ICMI Contact Center Expo & Conference is the contact center industry’s most essential educational experience. Each year, ICMI produces a freshly conceived event designed to meet the needs of all contact center professionals. Through keynote presentations, networking events, local contact center tours, case studies and more, attendees gain practical tips that can be implemented immediately, along with tools and inspiration for success. For more information about the ICMI Expo or to register to attend, visit http://www.icmi.com/Contact-Center-Expo-Conference. Follow the conversations at ICMI on Social with hashtag #CCExpo.
Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia. Learn more at www.serenova.com. For live updates follow @serenovashine.
Corporate Communications Director
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