Serenova’s CTO to Discuss the Cloud Evolution at the Call Center Week Conference + Expo

June 28, 2016

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Industry Expert to Debunk Cloud Contact Center Myths and Demonstrate How to Harness the Power of the Cloud to Transform Operations and Deliver Exceptional Customer Experiences


The rapid adoption of cloud technology is shifting the mindset of how contact center and IT leaders procure and deploy software. However, even with the distinct advantages of moving to the cloud, the market is so filled with hype and misunderstanding, it is difficult to decipher between what is myth and what is reality. To help companies break down some of the misperceptions about utilizing the cloud for contact centers, Serenova’s CTO and Senior Vice President of Engineering, Jeff Thompson, is hosting a roundtable discussion at Call Center Week Conference + Expo this week in Las Vegas at the Mirage.

During Thompson’s roundtable, he will elaborate on the common myths about contact center-as-a-service (CCaaS) solutions, outline the real truth behind them and delve into how a cloud contact center solution can actually empower the life of the customer. Attendees of this discussion will gain a better understanding of how this new, innovative approach is changing the contact center and clear the air around features and benefits including security, scalability and reliability.

Join Serenova’s Jeff Thompson at the following session:

What: Moving Your Contact Center to the Cloud: Myths vs Realities

When: Thursday, June 30, 11:50 a.m. – 12:30 p.m. Pacific Daylight Time (PDT)

Where: The Mirage Casino & Resort, Roundtable 10, Montego DE

Who: Jeff Thompson, CTO and SVP of Engineering, Serenova

In addition to this speaking session at the Call Center Week Conference + Expo, the Serenova team is also providing attendees with a free e-book entitled “Finding a True Cloud Contact Center: Top 5 Myths Dispelled.” With insight from key industry players including Gartner,, IDC and Microsoft, this e-book uncovers the realities and latest trends to help bring clarity to the contact center decision making process.

The Call Center Week Conference + Expo is scheduled for June 27 – July 1 at The Mirage Casino & Resort in Las Vegas, Nevada. For more information about Call Center Week or to register to attend, visit

About Serenova

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia. Learn more at For live updates follow @serenovashine.

Media Contact

Erin Hanley
Corporate Communications Director

Serenova is a registered trademark of Serenova, LLC. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

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