Press Releases
February 20, 2019
City FM Australia Improves Contact Center Operations with Serenova
Press ReleasesGlobal facilities management organization utilizes cloud-based contact center to support more than 4,000 interactions a day, across regions AUSTIN, TEXAS…
Read MoreJanuary 17, 2019
Serenova Grows Leadership Team with SVP of Cloud Operations
Press ReleasesSerenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today announced that Eric Wang has joined the company…
Read MoreDecember 19, 2018
Serenova Celebrates an Award-Winning Year
Press ReleasesLeading CCaaS Vendor Recognized for Market Growth and Technology Leadership Throughout 2018 AUSTIN, TEXAS Serenova, a leading contact center-as-a-service (CCaaS)…
Read MoreOctober 19, 2018
Serenova Named by Gartner as a Challenger in the 2018 Magic Quadrant for Contact Center as a Service, North America
Press ReleasesContact center-as-a-service provider maintains its Challenger position for fourth consecutive year based on company’s completeness of vision and ability to…
Read MoreOctober 17, 2018
Serenova Announces ‘Looking Forward to Contact Center Success in 2019’ Webinar Series
Press ReleasesLeading industry experts join Serenova to discuss the current state of customer experience and trends in the contact centers that…
Read MoreOctober 9, 2018
Serenova Receives 2018 Contact Center Technology Award from CUSTOMER Magazine
Press ReleasesLeading contact center-as-a-service solution, CxEngage, honored for improving customer service technology and enhancing the customer experience Austin, Texas Serenova, a…
Read MoreOctober 2, 2018
PHH Mortgage Moves its Contact Center to the Cloud with Serenova
Press ReleasesTogether with D&M Enterprise Group, Serenova joins forces with strategic partners Jacada and Teleopti to empower PHH to enhance its…
Read MoreSeptember 25, 2018
Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm
Press ReleasesReport highlights Serenova’s global scale and operational excellence Austin, Texas Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO)…
Read MoreJune 20, 2018
Serenova Fully Integrates Quality Management with CxEngage
Press ReleasesNative, Cloud-based Quality Management Solution Provides Call Recording, Screen Recording and Quality Assurance Capabilities to the Contact Center AUSTIN, Texas…
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