Press Releases
April 8, 2019
Serenova Accelerates Partner Program with Brandon Knight Named SVP of Channel Sales
Press ReleasesContact center and customer experience industry veteran to lead strategic partnerships and new market opportunities for CCaaS leader AUSTIN, Texas…
Read MoreMarch 13, 2019
Serenova Sees Strong Market Traction with Quality Management
Press ReleasesCombination of Native WFO and CCaaS Becoming Critical to Acceleration of Contact Center Operations AUSTIN, Texas Serenova, a leading contact…
Read MoreFebruary 27, 2019
Customer Experience Falling Short Across Multiple Channels, Serenova Market Research Finds
Press Releases77% of Respondents Report Bad Customer Experiences within the Last Year AUSTIN, Texas According to a recent customer experience survey…
Read MoreFebruary 20, 2019
City FM Australia Improves Contact Center Operations with Serenova
Press ReleasesGlobal facilities management organization utilizes cloud-based contact center to support more than 4,000 interactions a day, across regions AUSTIN, TEXAS…
Read MoreJanuary 17, 2019
Serenova Grows Leadership Team with SVP of Cloud Operations
Press ReleasesSerenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today announced that Eric Wang has joined the company…
Read MoreDecember 19, 2018
Serenova Celebrates an Award-Winning Year
Press ReleasesLeading CCaaS Vendor Recognized for Market Growth and Technology Leadership Throughout 2018 AUSTIN, TEXAS Serenova, a leading contact center-as-a-service (CCaaS)…
Read MoreOctober 19, 2018
Serenova Named by Gartner as a Challenger in the 2018 Magic Quadrant for Contact Center as a Service, North America
Press ReleasesContact center-as-a-service provider maintains its Challenger position for fourth consecutive year based on company’s completeness of vision and ability to…
Read MoreOctober 17, 2018
Serenova Announces ‘Looking Forward to Contact Center Success in 2019’ Webinar Series
Press ReleasesLeading industry experts join Serenova to discuss the current state of customer experience and trends in the contact centers that…
Read MoreOctober 9, 2018
Serenova Receives 2018 Contact Center Technology Award from CUSTOMER Magazine
Press ReleasesLeading contact center-as-a-service solution, CxEngage, honored for improving customer service technology and enhancing the customer experience Austin, Texas Serenova, a…
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