Press Releases
July 22, 2020
Lifesize Transforms Customer Engagement in the Contact Center with CxEngage Video
Press ReleasesNative, on-demand HD video capability enables agents to effortlessly add video interaction from any channel, providing more seamless and differentiated customer service AUSTIN, Texas — Lifesize, a global innovator…
Read MoreJune 18, 2020
Lifesize and Serenova Announce United Corporate Brand and New Executive Leaders
Press ReleasesB2B SaaS veterans Josh Kivenko and Rick Froehlich join Lifesize executive team to lead global go-to-market strategy for unified cloud…
Read MoreJune 8, 2020
Serenova Announces Referral Partnership with Fuze to Deliver Unified Cloud Contact Center Solutions for Large Global Enterprises
Press ReleasesPartnership of best-of-breed, cloud-based contact center and unified communications platforms optimizes operational efficiency for an effortless customer experience anywhere, anytime…
Read MoreMay 11, 2020
Tradewinds Named Serenova and Lifesize Master Agent for Business Communication Solutions in Australia and New Zealand
Press ReleasesNew partnership will make entire combined Serenova and Lifesize SaaS portfolio broadly available to organisations in the region SYDNEY Serenova…
Read MoreMarch 18, 2020
Serenova Announces CxEngage Rapid Response Program to Accelerate Contact Center Work-from-Home Deployments Within 48 Hours
Press ReleasesMost contact centers unprepared to handle call surge and remote work required for coronavirus response AUSTIN, Texas Approximately 90 percent…
Read MoreMarch 10, 2020
Lifesize and Serenova Merge to Create Contact Center Communications and Workplace Collaboration Company
Press ReleasesMarlin Equity Partners’ investment to accelerate development of unified cloud communications and collaboration platform to handle the future of work…
Read MoreNovember 18, 2019
Serenova Acquires Workforce Management Technology from Loxysoft
Press ReleasesAddition of ProScheduler Strengthens Serenova’s Robust Portfolio of Contact Center Solutions to Improve Agent and Operational Efficiency AUSTIN, Texas Serenova,…
Read MoreOctober 18, 2019
Serenova Positioned Again as a Challenger in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America
Press ReleasesSerenova, CCaaS & WFO Provider, One of Nine Vendors Evaluated Based on Ability to Execute and Completeness of Vision AUSTIN,…
Read MoreOctober 2, 2019
Serenova Launches Contact Center Maturity Assessment
Press ReleasesFree tool evaluates and identifies areas of opportunities to strengthen customer experience delivery AUSTIN, Texas Serenova, a leading contact center-as-a-service…
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