Press Releases
October 19, 2018
Serenova Named by Gartner as a Challenger in the 2018 Magic Quadrant for Contact Center as a Service, North America
Press ReleasesContact center-as-a-service provider maintains its Challenger position for fourth consecutive year based on company’s completeness of vision and ability to…
Read MoreOctober 17, 2018
Serenova Announces ‘Looking Forward to Contact Center Success in 2019’ Webinar Series
Press ReleasesLeading industry experts join Serenova to discuss the current state of customer experience and trends in the contact centers that…
Read MoreOctober 9, 2018
Serenova Receives 2018 Contact Center Technology Award from CUSTOMER Magazine
Press ReleasesLeading contact center-as-a-service solution, CxEngage, honored for improving customer service technology and enhancing the customer experience Austin, Texas Serenova, a…
Read MoreOctober 2, 2018
PHH Mortgage Moves its Contact Center to the Cloud with Serenova
Press ReleasesTogether with D&M Enterprise Group, Serenova joins forces with strategic partners Jacada and Teleopti to empower PHH to enhance its…
Read MoreSeptember 25, 2018
Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm
Press ReleasesReport highlights Serenova’s global scale and operational excellence Austin, Texas Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO)…
Read MoreJune 20, 2018
Serenova Fully Integrates Quality Management with CxEngage
Press ReleasesNative, Cloud-based Quality Management Solution Provides Call Recording, Screen Recording and Quality Assurance Capabilities to the Contact Center AUSTIN, Texas…
Read MoreJune 7, 2018
Serenova Awarded Cloud Computing Magazine’s 2018 Product of the Year
Press ReleasesCxEngage recognized for exceptional innovation in the transformation of cloud computing and communications AUSTIN, Texas Serenova, a leading contact center-as-a-service…
Read MoreMay 16, 2018
Serenova Empowers the Contact Center with Integrated Performance Management Solution
Press ReleasesLeading CCaaS vendor partners with Clearview to bridge the gap between data analytics and business intelligence to improve the customer…
Read MoreApril 19, 2018
Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)
Press ReleasesCCaaS Leader Appoints Industry Veteran to Standardize and Scale Security Best Practices in Support of Company’s Accelerated Growth Austin, Texas…
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