Press Releases
June 11, 2019
Serenova to Showcase Unified Cloud Contact Center at Gartner Customer Experience & Technologies Summit 2019
Press ReleasesSerenova customer to outline how to transition to the cloud to future-proof the customer experience SYDNEY, Australia Serenova, a leading…
Read MoreJune 6, 2019
Serenova Strengthens Channel Program Through Partnership with Telarus
Press ReleasesStrategic relationship with Master Agent delivers the most globally scalable cloud-based contact center solution to a broader set of enterprise…
Read MoreMay 30, 2019
Serenova Launches Webinar Series to Help Organizations Elevate the Customer Experience from Their Contact Centers
Press ReleasesThree-part webinar series discusses the importance of delivering addressable, repeatable customer experiences and best practices across the contact center AUSTIN,…
Read MoreMay 1, 2019
Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Center
Press ReleasesStrategic partnership helps enterprises meet regulatory requirements and keep sensitive customer data safe AUSTIN, Texas Serenova, a leading contact center-as-a-service…
Read MoreApril 8, 2019
Serenova Accelerates Partner Program with Brandon Knight Named SVP of Channel Sales
Press ReleasesContact center and customer experience industry veteran to lead strategic partnerships and new market opportunities for CCaaS leader AUSTIN, Texas…
Read MoreMarch 13, 2019
Serenova Sees Strong Market Traction with Quality Management
Press ReleasesCombination of Native WFO and CCaaS Becoming Critical to Acceleration of Contact Center Operations AUSTIN, Texas Serenova, a leading contact…
Read MoreFebruary 27, 2019
Customer Experience Falling Short Across Multiple Channels, Serenova Market Research Finds
Press Releases77% of Respondents Report Bad Customer Experiences within the Last Year AUSTIN, Texas According to a recent customer experience survey…
Read MoreFebruary 20, 2019
City FM Australia Improves Contact Center Operations with Serenova
Press ReleasesGlobal facilities management organization utilizes cloud-based contact center to support more than 4,000 interactions a day, across regions AUSTIN, TEXAS…
Read MoreJanuary 17, 2019
Serenova Grows Leadership Team with SVP of Cloud Operations
Press ReleasesSerenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today announced that Eric Wang has joined the company…
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