Press Releases
March 18, 2020
Serenova Announces CxEngage Rapid Response Program to Accelerate Contact Center Work-from-Home Deployments Within 48 Hours
Press ReleasesMost contact centers unprepared to handle call surge and remote work required for coronavirus response AUSTIN, Texas Approximately 90 percent…
Read MoreMarch 10, 2020
Lifesize and Serenova Merge to Create Contact Center Communications and Workplace Collaboration Company
Press ReleasesMarlin Equity Partners’ investment to accelerate development of unified cloud communications and collaboration platform to handle the future of work…
Read MoreNovember 18, 2019
Serenova Acquires Workforce Management Technology from Loxysoft
Press ReleasesAddition of ProScheduler Strengthens Serenova’s Robust Portfolio of Contact Center Solutions to Improve Agent and Operational Efficiency AUSTIN, Texas Serenova,…
Read MoreOctober 18, 2019
Serenova Positioned Again as a Challenger in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America
Press ReleasesSerenova, CCaaS & WFO Provider, One of Nine Vendors Evaluated Based on Ability to Execute and Completeness of Vision AUSTIN,…
Read MoreOctober 2, 2019
Serenova Launches Contact Center Maturity Assessment
Press ReleasesFree tool evaluates and identifies areas of opportunities to strengthen customer experience delivery AUSTIN, Texas Serenova, a leading contact center-as-a-service…
Read MoreSeptember 18, 2019
Serenova Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
Press ReleasesCxEngage honored for improving customer service technology and delivering world-class customer experiences AUSTIN, Texas Serenova, a leading contact center-as-a-service (CCaaS)…
Read MoreAugust 20, 2019
Serenova Announces Investments in New Salt Lake City Office, Relocation of Canadian Office
Press ReleasesCloud Contact Center-as-a-Service Provider Named One of the Top Coolest Companies in Austin AUSTIN, Texas Serenova, a leading contact center-as-a-service…
Read MoreJuly 1, 2019
Serenova Named a Cloud Computing Magazine’s 2019 Product of the Year
Press ReleasesCxEngage Quality Management recognized for exceptional innovation in the transformation of cloud computing and customer experience AUSTIN, Texas Serenova, a…
Read MoreJune 11, 2019
Serenova to Showcase Unified Cloud Contact Center at Gartner Customer Experience & Technologies Summit 2019
Press ReleasesSerenova customer to outline how to transition to the cloud to future-proof the customer experience SYDNEY, Australia Serenova, a leading…
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