Highly Experienced Executive to Help Manage Aggressive, Global Growth Strategy for Leading Contact Center Provider
Serenova today announced that Carmela Pinzone has joined the company as Senior Vice President of Global Operations. As Serenova continues its growth and expansion, Pinzone’s strong record of driving operational excellence, process improvements and management of technology services will all be key components to the company’s success. In her role as SVP of Operations, Pinzone will be responsible for Serenova’s global infrastructure, security and customer service operations.
“Serenova is actively working to modernize the contact center market – as evidenced by our recent launch of CxEngage,” said Vasili Triant, CEO of Serenova. “CxEngage was designed to outpace the ever-increasing expectations for technical reliability and global reach required of today’s contact centers. By adding a seasoned professional to our team like Carmela, we’ll further expand and streamline operations to support our growing, global customer base as they adopt CxEngage. Carmela brings extensive experience in operations management and cost strategies that will have direct impact on Serenova’s commitment to quality, delivery, and competitive pricing, as well as to our bottom line.”
With more than 25 years of experience, Pinzone has a long history of managing technology operations for both public and private companies in retail, logistics and travel, as well as oil and gas industries and for non-profit organizations. She has expertise overseeing enterprise-wide technology improvement initiatives and strives to align technology services with business goals. She most recently served as the Vice President of Infrastructure Engineering and Operations for Newgistics, where she led all enterprise infrastructure operations. Prior to Newgistics, she held technology leadership roles at companies, including Footstar, Blockbuster, Neiman Marcus and AMR.
“The contact center often serves as the initial customer interaction point with any business, making Serenova’s solutions the lifeblood of our customers’ relationships with their own customers,” said Pinzone. “I joined Serenova because it was evident that operations for the company are mission critical to empowering our customers to resolve their customers’ issues quickly. I am very much looking forward to working with the entire team to drive improvements, have an impact on global growth and cement our leadership role in the customer service industry.”
Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia. Learn more at www.serenova.com. For live updates follow @serenovashine.
Corporate Communications Director
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