Serenova Receives 2017 CUSTOMER Contact Center Technology Award

October 18, 2017

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CxEngage honored as innovative customer service technology and for improving the customer experience

AUSTIN, Texas

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced today that CxEngage has been named a 2017 Contact Center Technology Award winner. Presented by CUSTOMER magazine, the award honors vendors that have embraced technology as a key tool for customer service excellence as well as distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Earlier this year, Serenova continued CxEngage’s evolution with the introduction of Skylight for CxEngage – all-new, modern agent interface that delivers even more efficient service to customers and increases overall agent productivity. Skylight for CxEngage optimizes the agent desktop by reducing the number of applications an agent switches between and the number of clicks needed to complete the most common functions. By unifying these tools and processes into a single, seamless interface, agents can work faster and more efficiently than ever.

“With our redesigned agent experience combined with our ability to release new features 24×7 and support our customers globally, Serenova has created a contact center platform that keeps pace with our customers’ businesses —anywhere, anytime,” said Tom Schollmeyer, CEO of Serenova. “CxEngage continues to support and anticipate the needs of the enterprise contact center market with its innovative, intuitive and personalized technology. We’re honored to accept this recognition that validates the fact we have raised the bar across the contact center market by combining a proven, enterprise-grade cloud contact center platform with a user-centric design.”

CxEngage was built from the ground up to completely change and simplify how the contact center is delivered in the enterprise and to ultimately, redefine the customer experience. Built to run on cloud providers such as Amazon Web Services (AWS), CxEngage provides unparalleled scalability to solve for complex global deployments, and its command and control architecture is a truly disruptive technological advantage that is unavailable anywhere else in the market. It is designed so that calls never leave the local region allowing businesses to realize a significantly improved call quality and reduction in telecommunications costs.

“Congratulations to Serenova for being awarded a 2017 CUSTOMER Contact Center Technology Award. CxEngage has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com/.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.

For more information about TMC, visit www.tmcnet.com.

About Serenova

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia. Learn more at www.serenova.com. For live updates follow @serenovashine.

Media Contact

Erin Hanley
Corporate Communications Director
+1-512-354-2814
ehanley@serenova.com

Serenova is a registered trademark of Serenova, LLC. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

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