Serenova Showcases the New CxEngage Platform at Channel Partners Conference and Expo

March 16, 2016

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Channel Organizations Can Help Clients Transform the Customer Experience Through the Power, Scalability and Reliability of CxEngage


Serenova, a Contact Center-as-a-Service (CCaaS) provider, today kicks off its presence at the 2016 Channel Partners Conference and Expo, a leading conference for agents, VARs, MSPs, integrators and service providers to share ideas and drive discussion on the topics shaping the industry. Serenova will showcase its new contact center-as-a-service, CxEngage, and demonstrate how it helps customer service professionals better serve executives across the enterprise who want more value from their contact center.

CxEngage is a smart, powerful and highly reliable contact center platform. It pulls data from customer relationship management (CRM), workforce management (WFM) and business intelligence (BI) tools to simplify contact center operations and provide valuable insights to improve the customer experience. That means organizations can focus on the customer instead of the technology. Attendees can see CxEngage in action at booth #931 during the event. In addition, the Serenova team will participate in a VIP panel to share best practices in CCaaS strategies and sales.

VIP Event – Cloud Contact Center: Diversify Your Cloud Strategy

Date: Wednesday, March 16

Time: 2:00 p.m. – 3:45 p.m.

Location: (Level 1, Galileo 904)

Serenova’s senior vice president of global platform sales, Rob Clarke, will join a panel of cloud contact center experts to discuss ways the channel can develop a deeper understanding of how to identify opportunities and create a strategy to build a contact center practice. As master agent CarrierSales says: Just selling circuits doesn’t pay the bills anymore. It’s time to offer contact center solutions. Please note: separate registration is required for this event.

Channel Partners Conference and Expo is scheduled for Wednesday, March 16 through Friday, March 18 at The Venetian and Sands Expo in Las Vegas. For more information about Channel Partners Las Vegas or to register to attend, visit

Learn more about CxEngage here.

About Serenova

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia. Learn more at For live updates follow @serenovashine.

Media Contact

Erin Hanley
Corporate Communications Director

Serenova is a registered trademark of Serenova, LLC. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

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