These three guiding principles are the foundation on which our software and company are built. They inform our software UI, feature set, and capabilities. This framework for success is a commitment to contact center operators, IT managers, and financial stakeholders. Doing business with Serenova should be straightforward, easy to grow with, and smart enough to adapt to your business and your customers.
Our new cloud contact center platform pulls no stops and employs no half measures. When you adopt CxEngage, you get rid of on-premise infrastructure and its limitations on scalability. This approach saves you money while realizing greater reliability and world-class power.
Two major concerns of those adopting cloud technology are security and reliability. Serenova adopts an array of technologies, methodologies, and fail-safes that keep your data secure and your contact center up and running. Your contact center is a hub connecting your organization with your customers. Make sure it stays secure and available with Serenova.
Our platform was made with ease of use for admins and agents in mind. Empower managers to make adjustments in minutes and agents to respond quickly and effectively.
Scale up and down with ease to meet demand when it arises. Seamlessly support even the largest spikes in contact center volume.
Our API-First approach means you not only have powerful out-of-the-box CRM and WFM integrations. You also have limitless potential to build deep integrations with your own and 3rd-party systems as needed.
Benefit from agile, ongoing deployments of updates and features. You’ll get constant updates to new additions, refinements, and patches, without missing a beat.
With over 3 billion interactions handled and individual success metrics for numerous clients to back up our work, you can trust Serenova with your contact center’s business-critical software infrastructure.