Serenova Mobile Terms of Service

These terms apply regarding mobile alerts you choose to receive from Serenova. The Terms of Service and Privacy Policy also apply.

Participating mobile operators include but not limited to: Alltel, AT&T, Boost Mobile, T-Mobile, Verizon Wireless, Sprint, U.S.Cellular, NTelos, Cricket, Cincinnati Bell Wireless, Nextel & Virgin Mobile.

Mobile user opt-in

You may opt-in to a specific program on a Serenova Marketing short code service by texting that program's KEYWORD to a SHORT CODE. All Serenova messages will come from short code 85259.

The number and frequency of messages will depend on the type of service, event or announcement alerts you have selected to receive. Each time you text a keyword to Serenova, you will receive a confirmation message from Serenova acknowledging receipt of your request to sign up for the specified service. The following provides additional details on the text messages you should expect to receive based on different keywords:

  • Text DEMO to see Serenova in action. 2 alerts/request
  • Text PRICING to learn more about Serenova plans. 2 alerts/request
  • Text QUOTE to get a quote from Sales. 2 alerts/request
  • Text EVENTS to get alerts about Serenova events. 3 alerts/week
  • Text WEBINAR to get alerts about upcoming Webinars. 3 alerts/week

Mobile user opt-out and mobile help

You may discontinue service at any time, by replying STOP to any message you receive or by texting STOP to short code 85259 from your mobile device. You will not receive any additional messages. To get help, reply HELP to any message you receive or text HELP to short code 85259. Message and data rates may apply. For help please contact us at (800) 411-4700 or [email protected]

Mobile user fees

Serenova does not charge a fee for this service.

Message and data rates may apply from your mobile carrier. Mobile carrier fees will appear on your mobile bill or be deducted from your prepaid balance. Not all mobile carrier networks and geographic territories are supported.

Mobile user privacy

We will not share or use your mobile number for any other purpose. 

Mobile warranty

Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator. Serenova will not be responsible for, or have any liability related to any delay or failure of delivery of any SMS messages for any reason. See our website Terms of Use for more information.