Unify Your Mobile Workforce with Virtual Contact Center Software

Discover how you can support your global customer base with remote agents across the world. Learn how you can

  • Support omnichannel customer interactions
  • Integrate with 3rd party tools and custom APIs
  • Easily scale to satisfy fluctuating call volume
  • Accurately report on contact center performance

 

“Excellent Support, Feature Rich Tool” – Gartner Peer Insights

Trusted By Great Companies Around The World

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Ping Identity
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RBC
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National Express
Sydney Opera House
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“The tool is quite flexible and adaptable, even to lay persons, and that it scales well. Serenova provides exceptional support and are always available.”

 

Serenova Customer in the Finance Industry

Gartner Peer Insights

Your Path to Success

We have a long track record of success in the contact center industry.
Here’s how we’re different: 

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Rock-Solid Reliability

Our SLA guarantees it.

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Insightful Analytics and Reporting

Bring together all your data from disparate systems so you have a single source of truth.

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Ability To Quickly Scale Up and Down

Satisfy fluctuating call volumes with dynamic scalability.

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Global Reach

Base your agents anywhere in the world; they only need a browser and Internet connection.

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Opportunity To Fit Into Your Ecosystem

Utilize pre-built integrations to the world’s largest CRM providers and Workforce Optimization solutions.

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High Quality Global Voice

Get affordable global telephony that delivers crystal clear voice quality – even internationally.

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True Omnichannel

Give customers a consistent experience, regardless of the channel they choose, while agents have the necessary information to support interactions across any channel.

Serenova by the Numbers

18 yrs

of Cloud Innovation

1,250+

Happy Customers

320K+

Users Globally

30k+

Virtual Users

3B+

Interactions Handled

5

Global Offices

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Ready to unify your mobile workforce?