In less than 48 hours, your contact center agents can work from home

CxEngage Rapid Response immediately scales while maintaining continuity

Contact centers are on the front line of how organizations are responding to the Coronavirus. However, with approximately 90% not yet deployed in the cloud*, they are unable to burst to support the onslaught of inbound demand. Coupled with their lack of capabilities to support an at-home agent model, it is clear that contact centers are stretched way too thin as they look to handle this global crisis.

 

*Gartner, “Magic Quadrant for Contact Center as a Service, North America.” Drew Kraus, Steve Blood, and Simon Harrison. Gartner, Inc. October 15, 2019.

Serenova Can Help Today

CxEngage is the Solution

Serenova is responding with its CxEngage Rapid Response program – an immediate pathway to the cloud empowers your organization to handle the spikes in call volumes and usage in response to the spread of COVID-19 – implemented in as little as 48 hours.

Doing so, provides organizations of any size access to unlimited scalability, better uptime and ability to offload contact center burst through peak periods to new agents remotely. It also ensures business continuity for both agents and customers alike while scaling either to support additional locations and/or remote work arrangements – anywhere in the world.

To let us help you in this time of uncertainty, fill out the form and our Serenova experts will get in touch to help you quickly get up and running.

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True Cloud Contact Center

For Anytime, Anywhere

Unlimited Scalability

Satisfy fluctuating call volumes with dynamic scalability

Cloud-first Stability

AWS-powered cloud platform

Global, Remote Agents

Base your agents anywhere in the world; they only need a browser and Internet connection

Unified Omnichannel Experiences

Give your customers a consistent experience, regardless of the channel they choose, while agents have the necessary information to support interactions across any channel

Deep Analytics and Reporting

Bring together all your data from disparate systems so you have a single source of truth