Effortlessly Handle Inbound Calls at Your Contact Center
It’s time to prepare your contact center to quickly route and address incoming calls. Request a demo of Serenova’s inbound contact center software and learn how to:
- Empower agents to support customer interactions across any channel through one screen
- Seamlessly integrate with third party and custom APIs
- Effortlessly scale up and down to satisfy fluctuating call volume
- Report on the true story of what’s happening at your contact center
Trusted By Great Companies Around The World
“Customers tout Serenova’s ability to scale, support for voice services, strong set of APIs, and security.”
The Forrester Wave™
Cloud Contact Centers, Q2 2018
Your Path to Success
We have a long track record of success in the contact center industry.
Here’s how we’re different:
Rock-Solid Reliability
Our SLA guarantees it.
Insightful Analytics and Reporting
Bring together all your data from disparate systems so you have a single source of truth.
Ability To Quickly Scale Up and Down
Satisfy fluctuating call volumes with dynamic scalability.
Global Reach
Base your agents anywhere in the world; they only need a browser and Internet connection.
Opportunity To Fit Into Your Ecosystem
Utilize pre-built integrations to the world’s largest CRM providers and Workforce Optimization solutions.
High Quality Global Voice
Get affordable global telephony that delivers crystal clear voice quality – even internationally.
True Omnichannel
Give customers a consistent experience, regardless of the channel they choose, while agents have the necessary information to support interactions across any channel.
Serenova by the Numbers
18 yrs
of Cloud Innovation
1,250+
Happy Customers
320K+
Users Globally
30k+
Virtual Users
3B+
Interactions Handled
5
Global Offices
