Provide Your Customers With Only The Best

A reliable customer service solution is great. But one that allows your contact center to improve response time is even better. See how Serenova’s cutting-edge customer service software gives you the freedom and necessary tools to solve for

  • Scaling up and down to meet customers’ requests
  • Reporting on the true story of what’s happening at your contact center
  • Empowering agents to support customer interactions across any channel with omnichannel applications

 

“Excellent Support, Feature Rich Tool” – Gartner Peer Insights

Trusted By Great Companies Around The World

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Ping Identity
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RBC
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National Express
Sydney Opera House
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“The tool is quite flexible and adaptable, even to lay persons, and that it scales well. Serenova provides exceptional support and are always available.”

 

Serenova Customer in the Finance Industry

Gartner Peer Insights

Your Path to Success

We have a long track record of success in the contact center industry.
Here’s how we’re different: 

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Rock-Solid Reliability

Our SLA guarantees it.

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Insightful Analytics and Reporting

Bring together all your data from disparate systems so you have a single source of truth.

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Ability To Quickly Scale Up and Down

Satisfy fluctuating call volumes with dynamic scalability.

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Global Reach

Base your agents anywhere in the world; they only need a browser and Internet connection.

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Opportunity To Fit Into Your Ecosystem

Utilize pre-built integrations to the world’s largest CRM providers and Workforce Optimization solutions.

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High Quality Global Voice

Get affordable global telephony that delivers crystal clear voice quality – even internationally.

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True Omnichannel

Give customers a consistent experience, regardless of the channel they choose, while agents have the necessary information to support interactions across any channel.

Serenova by the Numbers

18 yrs

of Cloud Innovation

1,250+

Happy Customers

320K+

Users Globally

30k+

Virtual Users

3B+

Interactions Handled

5

Global Offices

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Ready to unify your mobile workforce?