Unify Your Contact Center With a Leading CCaaS Solution
Discover how your contact center can tackle any challenge all while powering seamless customer experiences. Learn how you can
- Support omnichannel customer interactions
- Integrate with 3rd party tools and custom APIs
- Easily scale to satisfy fluctuating call volume
- Accurately report on contact center performance
“Excellent Support, Feature Rich Tool” – Gartner Peer Insights
Trusted By Great Companies Around The World
“The tool is quite flexible and adaptable, even to lay persons, and that it scales well. Serenova provides exceptional support and are always available.”
Head of Workforce Management
Your Path to Success
We have a long track record of success in the contact center industry.
Here’s how we’re different:
Our SLA guarantees it.
Insightful Analytics and Reporting
Bring together all your data from disparate systems so you have a single source of truth.
Ability To Quickly Scale Up and Down
Satisfy fluctuating call volumes with dynamic scalability.
Base your agents anywhere in the world; they only need a browser and Internet connection.
Opportunity To Fit Into Your Ecosystem
Utilize pre-built integrations to the world’s largest CRM providers and Workforce Optimization solutions.
High Quality Global Voice
Get affordable global telephony that delivers crystal clear voice quality – even internationally.
Give customers a consistent experience, regardless of the channel they choose, while agents have the necessary information to support interactions across any channel.
Serenova by the Numbers
of Cloud Innovation