LiveOps Classic Platform for Microsoft Dynamics

Deliver extraordinary customer experiences

LiveOps plus Microsoft Dynamic equals First Contact Resolution and Customer Delight

LiveOps for Microsoft Dynamics bridges the gap between rich CRM content and real-time communications. With seamless integration to Microsoft Dynamics, LiveOps enables contact center agents to easily and effectively engage with customers over the phone. The results are extraordinary customer experiences and improved agent productivity to reduce your organization’s operational costs.

Personalize Every Interaction

LiveOps instantly displays a customer’s Microsoft Dynamics profile and contact history when a call is connected. Agents can use this information to tailor the interaction for optimal service.

Boost Agent Productivity

Save agents the inefficiency of dialing each and every number. Transfer calls, consult with other agents, or dial your customer with one-click.

Better Business Insight

Apply Microsoft Dynamics CRM reporting and analytics tools to your LiveOps call center data. Gain insights to increase workflow efficiencies that help you raise customer satisfaction.

True Cloud Advantage

The Serenova contact center was built from the ground up with enterprise-grade scalability, reliability, and multi-tenancy

  • Eliminate infrastructure complexity with no hardware, no software, and no plug-ins for a zero footprint contact center
  • Hassle-free maintenance with uninterrupted upgrades to the latest technologies to reduce operational costs