Happy Agents Happy Customers Webinar
On-Demand Webinar with Jaden Meachum, Director of Sales and Marketing at Clearview
How to overcome common call center challenges and unlock your agents’ potential to drive an exceptional customer experience
In today’s economy, it’s not enough to deliver an exceptional product. Companies must too provide an excellent customer experience. The battle to meet those customer expectations is usually fought by a company’s front-line: contact center agents. Before a business can deliver excellent customer service, it must first get to the root of any call center challenges that may stand in the way.
In this webinar, contact center guru Jaden Mecham from Serenova’s strategic partner, Clearview, will identify the top five call center challenges getting in the way of agents delivering that next-level customer experience. He presents tangible ideas to help you break through those roadblocks and improve call center operations. You’ll learn:
- What makes today’s contact center agents different from any other generation and how to meet their needs
- The top five most common call center challenges and how to get around them
- How to improve organizational effectiveness by governing agent engagement to accomplish company goals
Clearview is a workforce optimization solution engineered by call centers for call centers. It drives successful business strategy by aggregating performance data from disparate systems and acting on the data with operational improvement processes. Clearview is an agent for change used to identify behaviors that are predictive of company goals and automate actions to improve those behaviors.