Contact Center Disaster Recovery

Business Continuity Starting at $14/agent/month

Don’t weigh the cost of being inaccessible to customers against the cost of purchasing and maintaining duplicate infrastructure. Meet customer expectations of anytime-availability at a fraction of redundant on-prem prices, with CxEngage Standby Cloud contact center disaster recovery.

Affordable Peace of Mind

One channel:
Additional channels:



  • Unlimited sub-tenants and roles
  • Standard IVR
  • Standard reports & dashboards
  • Data exchange
  • CRM integration
  • Agent/supervisor chat
  • Configuration & administration APIs
  • 50GB media storage


  • 90 days of platform access by agents per year
  • Low monthly price per agent with instant burstability
  • Unlimited access to training for admins, supervisors, and agents
  • Unlimited supervisor and admin logins
  • Semi-annual review and testing of failover process

How it Works

When the need arises, repoint your phone numbers to the CxEngage Standby Cloud instance. From there, it's business as usual. No need to publish a new set of numbers to your customers. Calls and SMS are easily rerouted. Agents log into the CxEngage toolbar, access via your CRM, or dial in on a mobile phone. No other disaster recover call center solutions boast a simpler failover process.

Anytime Agent 

Our call center disaster recovery solution provides agents a means to recover from a localized event, such as workstation failure or the loss of landline or internet connections. Remote agents can now log into the queue by calling into an IVR via their mobile or landline. No internet connection needed.

Why You’ll Love It

Whether your contact center is on premise, in the cloud, or hybrid, get a backup in the cloud that’s affordable, easy to switch over, and always ready to use.

Always on Standby

Failover anytime for disaster recovery, planned maintenance, or demand spikes.

Easy to Use

Simple UI is intuitive for agents who are used to working in other environments.

Single Solution

Provides backup for any or all channels in a single browser-based interface.

Free Startup

Free replication of existing flows, queues, and IVR means less work for your team.

Standby Cloud Pricing

One channel:
Additional channels:


Get a Free Trial

Serenova's pay-only-for-what-you-use model enables you to customize a pricing plan to fit your needs. Get a free trial by filling out the form below.

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Related Resources

CxEngage Standby Cloud Data Sheet

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The U.S. Contact Center Decision Maker's Guide 2016

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CCIQ Executive Report on Contact Center Tech 2016

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