Disaster Recovery Contact Center
Business Continuity Starting at $14/agent/month
Don’t weigh the cost of being inaccessible to customers against the cost of purchasing and maintaining duplicate infrastructure.
Meet customer expectations of anytime-availability at a fraction of redundant on-prem prices, with CxEngage Standby Cloud.
Peace of Mind
- Unlimited sub-tenants and roles
- Standard IVR
- Standard reports & dashboards
- Data exchange
- CRM integration
- Agent/supervisor chat
- Configuration & administration APIs
- 50GB media storage
- 90 days of platform access by agents per year
- Low monthly price per agent with instant burstability
- Unlimited access to training for admins, supervisors, and agents
- Unlimited supervisor and admin logins
- Semi-annual review and testing of failover process
How it Works
When the need arises, repoint your phone numbers to the CxEngage Standby Cloud instance. From there, it's business as usual. No need to publish a new set of numbers to your customers. Calls and SMS are easily rerouted. Agents log into the CxEngage toolbar, access via your CRM, or dial in on a mobile phone. No other disaster recover call center solutions boast a simpler failover process.
Our call center disaster recovery solution provides agents a means to recover from a localized event, such as workstation failure or the loss of landline or internet connections. Remote agents can now log into the queue by calling into an IVR via their mobile or landline. No internet connection needed.
Why You’ll Love It
Whether your contact center is on premise, in the cloud, or hybrid, get a backup in the cloud that’s affordable, easy to switch over, and always ready to use.
Always on Standby
Failover anytime for disaster recovery, planned maintenance, or demand spikes.
Easy to Use
Simple UI is intuitive for agents who are used to working in other environments.
Provides backup for any or all channels in a single browser-based interface.
Free replication of existing flows, queues, and IVR means less work for your team.
Standby Cloud Pricing
Get a Free Trial
Serenova's pay-only-for-what-you-use model enables you to customize a pricing plan to fit your needs. Get a free trial by filling out the form below.