The CxEngage App Store

Built for flexibility. Built for Business.

 
CxEngage brings a microservices 2.0 and a true cloud architecture to the contact center. Configure CxEngage to work with your proprietary technology, or connect to a variety of powerful apps and native integrations to suit your needs.

Artificial Intelligence • Processing and Automation • Workforce Optimization (WFO) • Reporting • Channels • CRM • Agent Interfaces and Services

Artificial Intelligence

Omilia Integration

Omilia

Enhance your IVR workflows with the power of conversational AI and natural language processing. With Omilia, you can build next-gen IVR virtual assistants that are able to engage in true end-to-end conversations. Contact center managers can also use and deploy pre-configured miniApps for many popular verticals and languages without any coding.
ScoreData Integration

ScoreData

Leverage predictive models and machine learning to forecast call volumes, staffing levels, and minimize call surplus scenarios. ScoreData can use not only call records and customer information, but also social media, location, sales and transaction history to create smart routing models you can deploy across your contact center.

Processing and Automation

Jacada

Jacada Interact is a cloud-based and browser-based tool that allows managers to create, test, and update customer support flows without low code. From the same automation platform, clients are able to build bots that guide, assist, automate and unify the employee workspace, as well as bots that enable customers to tap, text and talk across any touchpoint.
KeyIVR Integration

KeyIVR

Key IVR's Border platform allows contact center managers to build payment workflows for inbound, outbound, and warm transfer (or live agent hand-off) routes. This payment automation adds an essential layer of security (PCI-DSS Level 1 ) to your operations, and agents are never exposed to sensitive payment and card holder data.

Workforce Optimization (WFO)

CallMiner Integration

CallMiner

CallMiner’s speech analytics capability provides CxEngage customers with the ability to analyze each call using the three capabilities designed into CallMiner’s offering – Analyze, Coach, and Alert.
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Calabrio

Add extra agility to CxEngage's call routing with Calabrio's suite of WFM and QM tools, including Calabrio One. As a manager, you can take seasonality into account to forecast trends in call volume, resource capacity, and budgetary planning – from over a year in advance down to minute-level – while bringing powerful features like on-demand screen and call recording to your agents.
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Verint

Connecting CxEngage to Verint's Workforce Engagement Cloud brings enterprise-grade security and cyber intelligence to your critical customer experience functions. Utilize out-of-the box features like speech transcription and speech analytics to monitor customer conversations in near real-time, and easily spot rising trends and potential issues.

Reporting

Clearview logo

Clearview

Clearview Dashboards and Wallboards aggregate data and measure performance in real-time to empower everyone from executive to agent. Connecting Lifesize CxEngage to ClearView lets users visualize standard ACD metrics, as well as data from other sources all on the same dashboards.

Plecto Integration

Plecto

Plecto is a dashboard tool which can visualize the most important KPIs not only from CxEngage but from +50 different integrations as well. With Plecto's streaming integration you can offer real-time insights, implement automatic reporting, and add gamification features across different departments.

Channels

Facebook Messenger logo

Facebook Messenger

When you integrate Facebook Messenger with CxEngage, you can read or respond to messages sent to your company's Facebook page or messaging app directly from the Agent Toolbar.
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WhatsApp

CxEngage supports sending and receiving a variety of media: text, photos, videos, documents, and location, as well as voice calls. Messages and calls are secured with end-to-end encryption, meaning that no third party including WhatsApp can read or listen to them.

CRM

Salesforce Integration

Salesforce

CxEngage has a deep, pre-built integration with the world’s leading CRM platform to efficiently combine the benefits of both systems into one powerful solution.
Zendesk Integration

Zendesk

Augment Zendesk’s powerful, service-centric CRM and ticket management system with CxEngage for a true omnichannel customer experience.

Agent Interfaces and Services

Ivinex logo

Ivinex

CxEngage's API integration with Ivinex allows for structured queries on all of the data within the system. Permissions are easy to set, and the security credentials follow modern authentication standards. Data delivery is currently done using XML, but a JSON version will be available soon.

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Twilio

Twilio’s SMS and voice channels are fully integrated with CxEngage. Twilio Add-ons can be used to enhance the voice and SMS channels for things like voicemail, transcription, or getting the name associated with a phone number, identify carrier and number type for incoming SMS and voice.

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Autoreach

Integrate CxEngage with Autoreach to bring a smart and automated dialer into your campaigns and outbound strategy. Autoreach gives contact center managers the ability to design a variety of workflow sequences. Use the Preview mode when your reps need substantive pre-call research and/or high autonomy over whom they reach out. Use the Blended or Power modes to automatically dial through a contact list.
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