Cloud Contact Center Software

Cloud Contact Center Software

Experience simplified.

Your customers are waiting.

Brighter Cloud Contact Center Experiences, Inside and Out

We believe your platform shouldn't hold you back. Most cloud contact center technology falls short in three major areas impacting your cost, operational agility, and customer experience. We designed CxEngage with a Command and Control architecture, making it the first and only cloud contact center software to remove these barriers.

  • Improve call quality & reduce latency
  • Scale up & out without limit
  • Cut your telephony costs in half

CxEngage™ is the always-on, highly secure, true multi-tenant, and instantly scalable Contact Center as a Service (CCaaS) platform designed to enable exceptional customer experiences anywhere anytime.

Simple. Smart. Agile. Welcome to the Experience Economy.
From $55 per user per month.

True Cloud

Scale and adapt no matter the size of your business, location of your customers, or the depth of your channels. This highly reliable, highly secure model allows you to pay only for what you use, promoting efficient use of every resource.

  • Global Reach
  • Instant Scalability
  • Reliable & Secure
  • Voice in Cloud

Effortless Administration

Create tenants and build interaction flows like never before, swiftly and without the need for IT involvement or complex programming – reducing contact center deployment time from days to minutes.

  • Instant Tenant Provisioning
  • Drag & Drop Flow Designer
  • Pre-Built Flow Templates
  • Version Control
  • Skills Based & Data-Driven Routing

Simplified Agent Experience

Interact across all channels from a single workspace embedded in the CRM or as a standalone toolbar. Provide context to every engagement and realize a new level of productivity with toolbar embedded metrics.

  • Data Exchange with CRM and WFM
  • Screen Pop
  • Preview Dialer
  • Smart Agent Toolbar
  • DR Agent Login

Serenova provides us with the analytical tools and data to understand what is happening to sales in real time and adjust our activities instantly to boost outcomes...

– Lynn McKenna, Sr. Vice President, AEGON DMS

Informed Performance

Build custom dashboards and reports or stream data to third-party applications to ensure each decision is grounded in relevant and actionable data with both real-time and historical statistics, key performance indicators, and analytics.

  • Real-time Dashboards
  • Historical Reporting
  • Reporting APIs
  • Multi-Tenant Data
  • Listen-in/Barge-in

Extreme Flexibility

An open API framework fosters greater flexibility and quality of integration. This, as well as access to advanced contact center features and superior operational connectivity, increases productivity across the Enterprise.

API-First

Leverage an open API framework for greater flexibility and quality of integration.

CRM Integration

Access advanced contact center features directly within your CRM.

WFM Integration

Coordinate back-office operations to deliver on your frontline customer experience initiatives.

Request a Demo

Serenova's pay-only-for-what-you-use model enables you to customize a pricing plan to fit your needs. Schedule a demo by filling out the form below.

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Related Resources

CxEngage Cloud Contact Center Data Sheet

View PDF

Gartner Magic Quadrant Report: CCaaS 2016

Learn More

True Cloud Contact Center eBook: 5 Myths Dispelled

Learn More

The Smart & Simple Path to a High-Value Contact Center