As CEO, Lynch’s well-rounded history in leadership and business management make him well-positioned to lead Serenova through its current phase of growth. He is a proven leader with more than 20 years of experience building enterprise software teams, resulting in over $1 billion in revenues. Lynch has been with Serenova for more than two years, previously leading the global sales program as the company has driven an evolution in the CCaaS market with its introduction of CxEngage.
Prior to joining Serenova, Lynch was the senior vice president of global sales at Vendavo, a private, equity-owned leader in the price optimization space. Lynch served as vice president of sales at Mattersight Corporation, a company building behavioral routing software for call centers, rebuilding and leading the predictive analytics team to over $100 million in SaaS growth in three years. He served as director of North American sales for more than six years at Nuance Communications. During this time, his teams contributed significantly to Nuance’s massive growth from $60 million to $1.5 billion in revenue and 27 acquisitions. Previously, Lynch held key executive positions at leading technology firms, including Parametric Technology Corporation, NexPrise, Division, and Altos Computers.