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The Serenova Leadership Team

Tom Schollmeyer

Chief Executive Officer

Photo of Tom Schollmeyer, CEO of Serenova

Tom brings more than 20 years of experience in developing and leading contact center technology companies to the role of CEO at Serenova. Tom has a passion for envisioning, articulating and driving new innovative products, approaches and services that help customers achieve the most out of their call centers.

Tom is a contact center industry veteran offering a unique combination of global technology, operational and sales expertise for Serenova’s customers and partners. Tom served as the Vice President (VP) and General Manager (GM) of Customer Engagement, UC Applications and Cloud with Avaya where he led Avaya’s contact center cloud strategy and product development supporting enterprise customers worldwide. Prior to Avaya, Tom served as Chief Technology Officer (CTO) for Five9. While in that role, Tom led product development, operations and security, resulting in a successful IPO in 2014.  

His additional time in the contact center industry includes: leading contact center operations for OneSource; supporting the growth to more than 15,000 global call center agents with high-availability technology platforms as Vice President of Telecom and Technology for eTelecare Global Solutions; and founding and running Argent Online Services, Inc. focused on improving customer effectiveness in their contact centers through integration of hosted contact center products.

Keith Geneva

Chief Financial Officer

Photo of Keith Geneva, CFO of Serenova

Keith Geneva serves as Serenova’s Chief Financial Officer and is responsible for the company’s financial operations worldwide.  Under his leadership, the finance team is providing financial and operational transparency while always striving for continual improvement. The team operates with a responsive startup mentality, ensuring the ability and readiness for rapid growth.

Keith brings extensive experience leading organizations through transition periods and building global finance organizations to drive operational effectiveness and accountability. Previously, at Marlin Equity Partners, he oversaw and led numerous companies through every stage of an organization's life cycle. In this role, he partnered across the Investment team, operational executives, and portfolio company executives in order to establish financial stability, implement organizational structure, and execute strategic objectives.   While working as a Global Finance Executive with Convatec Inc., he established and led a global finance team in addition to managing the acquisition and integration of multiple companies. Prior to that he partnered with executives from private equity, venture capital, and corporations to oversee and manage various merger & acquisition activity while working within Ernst & Young Transactions group. He gained additional operational and finance experience with a global operations role with Bristol-Myers Squibb, and started his career with KPMG.  

Keith holds a degree in business administration from the Babson College. He brings an energetic and inclusive vision to Serenova with a proven ability to grow and manage organizations. 

Pascal Vincent

Chief Technology Officer

Photo of Pascal Vincent, Chief Technology Officer at Serenova

Pascal Vincent is the Chief Technology Officer at Serenova. He brings deep technical and market experience to Serenova’s management team, having led the development and delivery of industry leading contact center products throughout his career.

Pascal was formerly the Vice President of Engineering at inContact, where he spent more than a decade leading the development of cloud contact center solutions. During those years and through inContact’s acquisition by NICE, Vincent oversaw all aspects of the company’s engineering and product development activities, emphasizing scalability and quality in software delivery.

Prior to his time at inContact/NICE, Vincent held key engineering positions at StayinFront, the University of Alaska, and Manpower France. Previous roles leading quality assurance efforts and network and automation engineering inform Pascal’s focus on both immediate product quality needs and long-term technological vision.

Julian B. Critchfield

Chief Operating Officer

Photo of Julian B. Critchfield, Serenova's Chief Operating Officer

Julian rounds out our operations organization leadership team with strong expertise in SaaS software, platform and Enterprise innovation. His background in operations, development and product management as well as his experience in M&A and P&L leadership make him the ideal candidate to lead the operations team at Serenova.

Julian's experience includes leadership roles at CA Technologies as GM & SVP, inContact where he held the titles of EVP, Chief Security Officer and Chief Technology Officer (CTO); GE Healthcare as the CTO and GM where he was responsible for the technology platform and four P&L groups; and Oracle as the VP of Fusion Middleware Development. He also held leadership roles at Micro Focus, Dynix, Hot Data Inc., NewTek Inc., and Novell Corp.

Julian and his wife Jill have 5 children and reside currently in Salt Lake City, Utah. He enjoys cheering his children on in their sports. He also enjoys snow skiing and water skiing whenever he gets the chance.

Matt Despain

Chief Product Officer

Photo of Matt Despain, VP, Product at Serenova

Matt Despain is the Chief Product Officer at Serenova. He brings extensive product and market experience, including over ten years of developing and launching innovative customer experience solutions for contact centers. Matt oversees all Product Management, Product Marketing and Strategic Alliance activities.

Prior to Serenova, Matt spent over five years at InContact building product teams, driving technology acquisition and launching cloud contact center solutions. He helped drive growth that ultimately led to the acquisition by NICE. With over fourteen years of product leadership experience, he knows how to bring complex technologies to market.

Prior to his time at NICE/inContact, Matt spent time at a leading Business Process Outsourcer and in other product management roles for various technology companies. Matt holds a B.S. degree from the University of Utah and MBA from the University of Tulsa.

John Lynch

EVP, Global Sales

Photo of John Lynch, EVP, Global Sales at Serenova

John Lynch is the Executive Vice President of Sales at Serenova. He is a proven sales leader with more than 20 years of experience producing exceptional results in building enterprise software teams, resulting in over $1B in revenues. 

Prior to joining Serenova, John was the SVP of Global Sales at Vendavo, a private, equity-owned leader in the price optimization space. John served as Vice President of Sales at Mattersight Corporation, a company building behavioral routing software for call centers, rebuilding and leading the predictive analytics team to over $100M in SaaS growth in three years.  

John served as Director of North American Sales for more than 6 years at Nuance Communications. During this time, his teams contributed significantly to Nuance’s massive growth from $60M to $1.5B in revenue and 27 acquisitions. 

Previously, John has held key executive sales positions at leading technology firms, including Parametric Technology Corporation, NexPrise, Division, and Altos Computers. John holds a Bachelors of Arts degree in Communication from the University of Southern California.

Meg Marsh

VP, People

Photo of Meg Marsh, VP, People at Serenova

As the VP, People at Serenova, Meg Marsh and her team are working to cultivate a culture that attracts, retains, and nurtures people.  They focus on many contributing factors, including career growth and development, competitive compensation and benefits, and empowerment of individuals.

In people experience leadership roles over the past decade, including VP, Human Resources at and Director of HR at Frog Design, she has led initiatives to enable internal career growth for employees and thus knowledge and skills retention for organizations. In her first year at uShip, she helped expand the employee base more than 60%, including hiring a Chief Marketing Officer and Chief Financial Officer, while scaling programs for employee development, leadership training, and employee benefits. 

Her approach creates a culture of growth and paths for development within organizations. The result is real business impact that maximizes the effectiveness of its best people and their knowledge of its customers.

Under Meg, the People team serves as the connective tissue of the organization. Adopting a transparent, open, flexible, approach, her People team enables better ongoing service of customers through an employee experience that attracts and grows the best and brightest talent.

Stuart Clark

Chief Information Security Officer

Photo of Stuart Clark, Chief Information Security Officer at Serenova

Stuart Clark serves as Serenova’s Chief Information Security Officer (CISO), overseeing the company’s IT and security organization. Stuart is responsible for driving IT strategy and innovation to scale the company’s information and security system capabilities in support of continued rapid business expansion.

With more than 25 years of leadership in IT and information security, Stuart brings a deep knowledge of information security in the cloud for a variety of vertical markets, including a special focus on the financial industry where a profound understanding of compliance and regulatory standards is vital. Most recently, Clark was CISO at Neverfail, a cloud infrastructure and software provider named to the 2015 Inc. 500 list of America's Fastest Growing Companies.

Prior to Neverfail, Clark was Director of Security for Socialware, a fintech cloud startup providing SaaS software and services to more than 165 leading investment banks including Morgan Stanley, where he where he led the strategy and vision for all information security-related initiatives. Before that, Clark held IT and security leadership and consulting roles at Solis Security, American Bank of Texas, and FundsXpress Financial Network, which was acquired by First Data.