Notification - Gartner MQ 17

The 2017 Gartner Magic Quadrant for Contact Center as a Service is Here Download

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At Serenova, we believe businesses exist to make a difference, not just to turn a profit. This is best exemplified in the way our technology and services fundamentally change the way people work in more sustainable and reasonable ways for our global environment.

For our customers, Serenova offers a cloud contact center that enable them to adopt greener business practices while achieving better operation efficiencies and ultimately better ROI.

Cloud contact center technology and best practices: let your call center "leave the building"

The U.S. Green Building Council has reported that offices consume 70% of the electricity load in the United States. For companies that recognize they can help reduce overall greenhouse gas emissions by allowing their employees to work from home, Serenova Platform enables them to let their call center teams "leave the building" while still providing a secure, scalable and highly available infrastructure to connect remote employees to the applications and services required to effectively do their job.

By adopting Serenova Platform, not only is office space expense reduced and fuel conserved (as well as reduced wear and tear on the vehicle and the road), but time is saved. Just think about it: a 40-minute commute equates to eight working weeks per year. How would that impact your bottom line?

Serenova cloud contact center - good for the environment and your business

With the CxEngage and the LiveOps Classic platform, Serenova helps run some of the world’s largest cloud contact centers, including the massive remote agent workforce of BPO provider LiveOps Agent business. Our infrastructre provides the ability to connect businesses with a skilled and trained remote agent community that delivers unprecedented results from their home offices.

The LiveOps Agent community of more than 20,000 independent, home agents save approximately 1.6 million gallons of gas a year, and reduce greenhouse gases (CO2) by 14 million metric tons using the work-from-home model.

To learn more about how Serenova can be your partner for creating a more sustainable business, please contact us.

We have the tools and data to understand what’s happening to sales in real time and adjust our marketing activities instantly to boost outcomes… as a result, we’ve already realized a 30 percent lift in our conversion rate…that’s powerful – and it’s why we foresee a successful, long-term relationship with Serenova.

– Lynn McKenna, Sr. Vice President – AEGON Direct Marketing Services Inc.

Related Products


Our built-from-the-ground-up CxEngage platform features integration with Facebook Messenger, so you can have your agents respond in real time to customer service and support requests made via the world's most popular social media platform. 

LiveOps Classic

The LiveOps Classic platform includes a full suite of integrated cloud contact center software solutions for operating inbound and outbound multichannel contact centers. An innovative line of products developed during our time pioneering the work-from-home agent outsourcing business.