Cloud Contact Center ROI Calculator

How Much Can CxEngage Save You?

CxEngage Cloud Contact Center provides significant cost savings by:

  • • Improving Agent Productivity
  • • Reducing Agent Attrition
  • • Increasing Customer Lifetime Value

For a Completely Personalized ROI

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  • Agent Productivity
  • Agent Attrition
  • Customer Lifetime Value
  • Annual Savings

For Agent Productivity Improvement

Fill in a number for each agent interaction field.

What is the total number of Voice Calls per month?
What is the total number of Chat Sessions per month?
What is the total number of Emails per month?
What is the total number of Social Media per month?

*If you don't currently handle some of the intereactions above, just leave that input field empty.
However, at least one interaction input is required.

For Agent Attrition Improvement

Fill in the total number of agents and your current attrition rate to calculate your cost savings.

What is the total number of Agents?
What is the current Agent attrition rate? (%)

For Customer Life Time Value Improvement

Fill in the total number of customers and their annual value to calculate your cost savings.

What is the total number of Customers?
What is the current annual Customer Value? ($)

Serenova Contact Center Annual Savings

Drag the sliding bars to estimate your contact center improvement with LiveOps.

Estimated Agent Productivity Benefits

LiveOps Estimated Reduction in Agent Handle Time (seconds)
LiveOps Estimated Improvement in First Contact Resolution
SAVINGS:

Estimated Agent Attrition Benefits

LiveOps Estimated Agent Attrition Improvement
SAVINGS:

Estimated Customer Lifetime Value Benefits

LiveOps Anticipated Improvement in Customer Lifetime Value*
SAVINGS:

*Based on improving customer churn rate and increased revenue