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Twitter for Customer Service

Twitter is a popular communication tool for customers to comment and share opinions and experiences about products and services.

Providing customer service using Twitter and Facebook enables brands to quickly respond by tweeting to customers and their Twitter followers. LiveOps Social provides a straightforward customer service on Twitter contact center solution to enhance engagement with your customers on mobile and Twitter platforms. LiveOps Social provides real-time social monitoring, intelligent routing, agent work queue assignment, template responses and built-in quality control and performance reports to ensure 100% Twitter response management.

Tweeting about customer service experience at a restaurant, on an airline, at a retail store or service received via an e-commerce website is widespread. Website visitors enjoy dealing with customer service agents on Twitter, so together with LiveOps Chat & Email and LiveOps Voice, your agents can respond even faster and more effectively to your online customers on their channel of choice.

In research published by social media analytics firm Simply Measured, 30 percent of the Interbrand 100 companies utilize customer service on Twitter. With LiveOps Social using Twitter for customer service enables agents to manage customer tweets in real time. With over 200 million monthly active Twitter users and the average user having over 200 followers, the use of customer service on Twitter is very important.

As social media tools become more widespread, organizations can meet customer service challenges with Serenova's Classic contact center solution. With 300 customers and 30,000 users, Serenova is enabling agents to deliver exceptional customer service using Twitter.

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