Customers give thumbs-up to thumb-based messaging
The future is mobile, with smartphones already outselling computers and SMS, or text messaging, ubiquitous around the world. People and their phones are virtually inseparable, and customers expect to be able to text you from wherever they happen to be. It’s no wonder that, according to the Mobile Marketing Association, over 95% of text messages are read within 15 minutes, and that the typical response rate for SMS is 10 times higher than traditional methods.
With LiveOps Social, agents can reply via SMS, all from the single integrated agent desktop. Outbound SMS is also a time-saving and cost-efficient way to send reminders or updates to your customers.