LiveOps Engage is an integrated agent desktop that gives your agents a fast way to engage with today's social and multichannel customers.
Handle phone, email, chat, SMS, and social media contacts, all within the same window.
Looking for the latest and greatest?
LiveOps Engage is part of our LiveOps Classic application suite. For the latest and greatest, check out our AWS-hosted platform CxEngage.
Enhancing agent productivity
Within a single window and with minimal clutter, LiveOps Engage puts the customer record front and center, with the most critical and recent information in clear view. The agent can then drill-down easily for more details – since all of the customer’s interaction history, across every channel, is there in one place.
Take advantage of the latest WebRTC-enabled browser phone, right inside the Engage desktop, to give your workforce the freedom to work anywhere with zero requirements for landline phone, PBX, or software downloads.
CxEngage™ by Serenova
The World's Most Cutting-Edge Cloud-Based Contact Center
Experience our built-from-the-ground-up contact center solution. CxEngage is the always-on, highly secure, true multi-tenant, and instantly scalable Contact Center as a Service (CCaaS) platform designed to enable exceptional customer experiences anywhere anytime.
Simple. Smart. Agile.