The rapid growth of the digital consumer population is continuing to drive more demand for email communications in customer service. Customers expect faster and more personalized responses to emails in the same way as they receive with voice and chat interactions. LiveOps Email provides a better, integrated experience for the digital consumer with advanced blended capabilities to enhance customer engagements while significantly lowering the cost of customer service operations.
Unlike other email solutions, LiveOps Email is an integral part of the LiveOps© Engage™ multichannel solution that provides agents with a 360-degree view of customer interactions across all channels. In addition, the blended outbound capabilities of email and SMS enable customers to deliver effective outreach campaigns based on customer preferences, resulting in improved first contact resolution and higher response rate. With LiveOps Email, you deliver a seamless customer experience and best-of-class service—quickly, easily, and efficiently.